Melissa Davidson Email and Phone Number

In this role I provide on-site and remote support to point of sale implementation including installation, training, and go live support. In Dallas, I was responsible for assembling a local team which included the hiring, training, and managing of technicians in the field. Some notable accomplishments in this role include:• Recognized for exceptional product knowledge and customer engagement.• Established a successful team of technicians in a short period of time.

As a Partner Success Manager I oversaw point of sale success through all stages of the customer journey. In doing so I maintained relationships with local restaurant owners and operators to ensure continued POS satisfaction. I also assisted with support calls and helped identify additional training opportunities accordingly. During my time here I was able to help with some of the operational processes as well.Some additional responsibilities in this role included:• Working with a team to identify gaps and create more efficient implementation processes.• Research, configure and implement coordination tools such as Zoho projects.• Produce and distribute weekly email announcements and tips.

In my role as a Travel Resource, I implemented Toast POS across the United States. This included hardware and network installation, training of staff, management, and administration, and supporting restaurant staff during go-live of the system. I thrived in the fast-paced environment of bars and restaurants and enjoyed the opportunity to work with such diverse groups of people.Some valuable skills I gained here include:• Sharp skills in planning and coordination across teams and time zones.• The ability to work with a wide variety of individuals and personalities.• Incredible flexibility and adaptability in problem-solving.

As a Loyalty Consultant, I was responsible for creating and maintaining relationships with local businesses. This included cold-calls and face-to-face meetings with prospects and continued support for current customers.

Ensured positive dining experience for all customers. Trained new employees and assisted current employees as needed. Acknowledge and resolve all customer complaints in a professional and timely manner.

The Get a Job Kit is both a product to help job-seekers and a program to provide employment and job experience to women who are experiencing homelessness. In this role I helped to establish and maintain this social enterprise at Women’s Empowerment. This included tracking inventory and orders, maintaining customer relationships, acquiring new customers, devising marketing strategies, and ensuring that the Get A Job Kit program ran smoothly.In this role, I was able to • Secure the largest single order for the Get a Job Kit program.• Improve upon the product by producing additional material for it.• Introduce new additions to the program to help job seekers.