Mel Smith

Mel Smith Email and Phone Number

Director of PMO @ Attentis Consulting
Ypsilanti, MI, US
Mel Smith's Location
Ypsilanti, Michigan, United States, United States
Mel Smith's Contact Details

Mel Smith personal email

n/a

Mel Smith phone numbers

About Mel Smith

As a seasoned professional with over 10 years experience in the corporate environments of the insurance and technology sectors, and a PMI Accredited Project Management Certificate, I lead with a commitment to excellence and a passion for transformation, fostering effective planning, clear communication, and purposeful delegation. Blending strategic leadership with data-driven insights, I guide teams through successful end to end project outcomes. Utilizing my expertise in Agile methodologies in my role at Florida Blue, I consistently achieved a 20% increase in team productivity and a 15% reduction in project timelines.My Project Management approach is rooted in meticulous planning, concise conveyance, and collaborative execution. By facilitating a culture of adaptability, continuous improvement and analytics-based decision making, I empower teams to deliver exceptional results. My expertise lies in risk management, change management, and quality control, having proactively identified and addressed potential roadblocks in 90% of projects, ensuring on-time, within-budget delivery.Furthermore, as a Certified and time served Scrum Master, I champion Agile principles, govern Scrum ceremonies and proactively coach teams on self-organization and cross-functionality. Engaging in regular progress checks and interface reporting help me keep stakeholders informed, ensuring deliverables to the highest standards. By removing impediments and promoting transparency, teamwork, and continuous learning, I enable teams to deliver value iteratively and incrementally, exceeding stakeholder expectations in 85% of projects.I am passionate about creating and sustaining high-performing teams that thrive in dynamic environments where individuals feel empowered, motivated, and equipped to deliver exceptional results and achieve their fullest potential. My dedication to data-driven Project Management and Agile practices ensures that projects are not only delivered exceptionally, but also contribute to the organization's overall growth and success.

Mel Smith's Current Company Details
Attentis Consulting

Attentis Consulting

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Director of PMO
Ypsilanti, MI, US
Website:
attentisconsulting.com
Employees:
51
Mel Smith Work Experience Details
  • Attentis Consulting
    Director Of Pmo
    Attentis Consulting
    Ypsilanti, Mi, Us
    View
  • Freelance
    Sr It Project Manager / Scrum Master
    Freelance Sep 2024 - Present
    Govern cross-functional teams in remote environment to implement Agile methodologies, ensuring effective planning, clear communication, and quality control.Manage risk, foster collaboration, and provided proactive coaching to drive continuous improvement in project delivery.
  • Florida Blue
    Sr It Project Manager / Scrum Master
    Florida Blue Sep 2022 - Sep 2024
    Jacksonville, Florida, Us
    Organized and facilitated cross-functional PI planning sessions for Agile teams, resulting in a 20% increase in team maturity and productivityLed Scrum ceremonies for IT Digital and Marketing domain teams, improving project timeline adherence by 15% across all impacted deliverablesPrepared and delivered weekly team status reports to leadership, highlighting trends and impediments, leading to improved communication and problem-solving during ART Sync callsManaged project timeline adherence and Risk impacts to established timeline across Developers, Quality, Product, external dependency teams, and all relevant stakeholders
    View
  • International Medical Group (Img)
    Senior Project Manager
    International Medical Group (Img) Nov 2021 - Sep 2022
    Indianapolis, In, Us
    Oversaw the successful implementation of new services and products, utilizing Agile development methodologies, resulting in a 24% increase in customer satisfaction ratingsManaged cross-functional teams on multiple projects, identifying and mitigating risks to ensure on-time delivery of all projects, resulting in a 12% decrease in project delaysCollaborated with internal and external vendors on custom setups for client onboarding, streamlining the process and reducing setup time by 30%
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  • Axa Us
    Client Services Program Manager I/Ii
    Axa Us Aug 2017 - Oct 2021
    New York, Ny, Us
    Led communication with clients throughout the project lifecycle, resulting in successful launch of the largest Healthcare Network Program at AXA USEscalated EDI processes for technical resolution, leading to a decrease in claims processing time and operational process improvementManaged UAT testing for systems development within operations, ensuring seamless integration of new network processes and a successful transition for large-scale projects
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  • Axa Us
    Product Support Specialist / Team Lead
    Axa Us Jun 2015 - Aug 2017
    New York, Ny, Us
    Managed a team of 12-15 Assistance Coordinators, implementing new small lines of business and resolving client escalationsLed efforts to determine client needs and streamline processes, facilitating communications between operations and clients, leading to a decrease in response time for issue resolutionDeveloped a comprehensive training program for new and existing agents on processes and procedures, resulting in a 30% improvement in agent performance metrics
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  • Axa Us
    Senior International Complex Case Coordinator
    Axa Us Sep 2013 - Jun 2015
    New York, Ny, Us
    Relaying benefits/exclusions to members for multiple teams Arranging international emergency evacuations via ground or air Creating current material for training of new and existing team membersAuditing case work for agents to ensure all protocols and procedures are followed
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Mel Smith Skills

Client Services Project Management Leadership Management Team Building Public Speaking Software Implementation Program Implementation System Implementations Uat Testing Claims Handling Visio Microsoft Office Microsoft Word Microsoft Excel Powerpoint Outlook Customer Service Social Networking Music Industry Editing Publishing Music Pro Tools Social Media Music Production Sound Design Video Editing Training Social Media Marketing Audio Engineering Music Publishing Studio Recording Event Management Online Marketing

Mel Smith Education Details

  • Columbia College Chicago
    Columbia College Chicago
    Arts Management/Audio/Publishing

Frequently Asked Questions about Mel Smith

What company does Mel Smith work for?

Mel Smith works for Attentis Consulting

What is Mel Smith's role at the current company?

Mel Smith's current role is Director of PMO.

What is Mel Smith's email address?

Mel Smith's email address is me****@****bal.com

What is Mel Smith's direct phone number?

Mel Smith's direct phone number is +190498*****

What schools did Mel Smith attend?

Mel Smith attended Columbia College Chicago.

What skills is Mel Smith known for?

Mel Smith has skills like Client Services, Project Management, Leadership, Management, Team Building, Public Speaking, Software Implementation, Program Implementation, System Implementations, Uat Testing, Claims Handling, Visio.

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