• Supervise operational management activities (monitor individual key performance indicators (KPIs), corrective actions, training, and coaching, provide daily work plan, team scheduling and attendance, performance and task reporting).• Successfully led a team on a monthly basis to provide chronic medications for more than 10,000 patients, improving patient care and satisfaction with a 10% increase in prescription numbers every month. • Liaise with other departments to ensure efficient and professional response is given, achieving customer satisfaction.• Report documentation and data to managers with high accuracy and proper presentation.• Underwriting and assessing the risk involved in a potential insurer.• Ensure proper process compliance with legal requirements and financial processes.

• Data entry and dispensing of incoming written and electronic prescriptions and providing approvals across different medical insurance systems (AXA, Nextcare, MetLife, Bupa, and Allianz).• Preparation and registration of incoming claims to ensure that daily clear-to-zero targets are achieved.• Cooperate with insurance companies to process insurance on time and solve billing issues.• Address and handle customers' billing requests and discrepancies.• Attend calls and e-mails from insurance companies, clients, and providers.

Dr. Mohamed Hamdy Pharmacy.Dr. M El-Sayed Pharmacy.• Perform operational and staff-related administrative tasks and handle cash register to keep proper workflow.• Reviewing and dispensing customer’s medications as prescribed by health care practitioners to maintain accuracy and evaluate their suitability.• Overseeing sales and achieving targets by using sales techniques, up-selling, and cross-selling.• Provides customers with information and advice regarding drug interactions, side effects, dosage, and drug proper use to ensure and maximize customer satisfaction.• Advise customers on the selection of cosmetic brands, medical equipment, or health supplies and train them how to use the devices.• Order pharmaceutical products, monitor stock supplies, and related logistics inventory needs.