In my role as a Program Advisor, I play a crucial role in guiding individuals through their leader certification journey. I help aspiring leaders navigate essential questions, including:Career Benefits: What are the career benefits of leader training and certification?Certification Levels: Which level of certification should I pursue?Exam Preparation: How do I get started with self-study exam prep?Course Selection: How can I find an exam prep course at a college, university, or training company?Payment Plans: How does the exam fee payment plan work?Education Benefits: How do I use my employer, military, or G.I. Bill education benefits?Exam Scheduling: How do I schedule my certification exam?Recertification: What are the recertification requirements?My goal is to ensure each individual has the guidance and resources needed to successfully achieve their certification and advance their leadership careers.

NR USEUCOM HQ CONUS provides cross-functional strategic depth to U.S. European Command Headquarters joint planning efforts and operations across the conflict spectrum in support of U.S., NATO and partner-nation forces.

Highly qualified and experienced operations manager and leader with an impressive background in human resource operations, top talent recruitment, benefits, payroll, employee relations, performance management, process improvements, employee development, and project management. Recognized for unparalleled ability to develop systems, solve problems, and execute key business processes that help organizations thrive. Excels in leadership positions due to the ability to communicate organizational goals, facilitate collaboration, foster innovation, and successfully and seamlessly improve business operations and functions. Notable Contributions:• Unparalleled ability to lead diverse teams and ensure high level performance standards through support and goal setting while simultaneously enhancing business operations. • Qualified in taking on complex projects and establishing project management objectives to meet organizational initiatives. • Adept at building and cultivating lasting relationships with employees and improving employee morale and performance by continuously identifying opportunities for improvement and implementing employee development initiatives.• Maintains continued success by utilizing data to optimize processes, solve problems, and track results.

Oversaw a department of between 150 to 200 employees. Developed and implemented reporting mechanisms to track and report daily, weekly, and monthly volumes by customer issue category type. Analyzed results which led to a decrease in average call handling times and an increase in first call resolutions. Steered the development and implementation of standardized procedures and process for customer service operations. Notable Contributions: • Increased answer rate service levels by 17% while decreasing average speed of answer and maintaining the overall customer experience.• Increased department morale by 51% and overall employee satisfaction by 30% through impactful agent engagement initiatives which reduced the 12 month rolling attrition from 86% to 35%.• Increased department productivity by 16% through performance management and training initiatives.

Successfully managed and led the Customer Service Training Team, Escalation Team, Payment Processing Team, Quality Assurance Team, and the Email Management Team. Led calibrations and meetings with senior management and reported on project milestones and discussed project needs, deadlines, team progress, and discrepancies in data. Notable Contribution: • Bridged communication gaps between departments and improved process documentation by overseeing and improving communication approval processes.

Built and led a successful Customer Service Training Team from the ground up while leading, directing, and delivering activities for, including Customer Service Training, Associate Development Programs, and a Leadership Development Program. Worked collaboratively with all levels of the organization to identify learning objectives, design programs, and learn the methodologies.Notable Contributions: • Identified professional development needs by partnering with leadership and agents across the business and utilizing customer feedback.• Designed and implement company training for support and operations departments on products, processes, systems, customer service requirements, and communication skills.• Improved operations quality, efficiency, onboarding, training, employee engagement, and communication by identifying areas of opportunity.

Provides the flexible support of logistics in the form of transportation, and supply support globally where needed by the United States Military. Roles and Responsibilities: Career Counselor, Safety Office & Ordnance Team Leader, Hazmat Technician, Equipment Operator, and Explosive Driver.

Provides the flexible support of logistics in the form of transportation, and supply support globally where needed by the United States Military. Roles and Responsibilities: Career Counselor, Hazmat Technician, Equipment Operator, Explosive Driver, and Training Petty Officer.

DLA manages the global supply chain – from raw materials to end user to disposition – for the Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard, 11 combatant commands, other federal agencies, and partner and allied nations.Roles and Responsibilities: Logistics Specialist and responsible for organizing the Unit's plan of the month

Supported CTF 53 with Air Cargo Missions for the entire Middle Eastern region.