Michael Elms Email & Phone Number

Sydney, NSW, AU

Sydney, Australia

• I am currently leading several squads working on Westpac's major multi-year transformation portfolio, UNITE, in the Business & Wealth division. * I led a program team that transformed the remediation of consumer.
• I led a program team that resolved a long-dated and complex business lending remediation initiative, transforming the team culture and ways of working to enable the program to be delivered to the re-baselined schedule.

Sydney, New South Wales, Australia

I led a program team that delivered a new merchant account origination platform (with integrated workflow, collateral, pricing, risk and pre-payment exposure engines) across all of the group's brands and distribution segments.

Sydney, Australia

• I led the ATO Business Transaction Reporting regulatory project for Merchant, BPAY, and Direct Entry transactions by storing data in the group's new Big Data Platform (BDP), linking Merchant and BPAY customers to the.
• I led the RBA Merchant Surcharging Changes regulatory project, including cost of acceptance data warehouse calculations from various transaction silos, merchant statement changes, customer communication change, and.

Sydney, Australia

• Cuscal is an innovative financial services company that provides banking product capabilities to Australian credit unions, mutuals, banks, and other ASX listed companies. Cuscal is Australia's largest operator of ATMs.
• Delivered several Product enhancing projects, including EMV card acceptance, intelligent Deposits connecting to three different client core banking platforms, and eight foreign language screen skins;
• Delivered several Productivity enhancing projects, including bringing in-house ATM cash management, incident management, and alarm monitoring capabilities.

Melbourne, Australia

ANZ Bank is the third-largest credit card issuer in Australia, the largest issuer in New Zealand, and is building upon its fifth place in Asia as part of its Super Regional Strategy.I was responsible for delivering a complex regional tender covering 20 markets for the physical and digital delivery of cards, PINs and welcome packs.

Asia Pacific

• American Express is the world's largest merchant acquirer based on dollar value processed, and is recognised as the leader in premium and super-premium card products for consumers and corporations.I was responsible for.
• Identified opportunities to optimise the organisation's global Point Of Sale (POS) servicing footprint to deliver improved customer service levels and cost economies;
• Delivered the Asia-Pacific component of the new global metrics tracking initiative that allowed for like-for-like market performance comparisons;
• Delivered the organisation's first merchant technical servicing Knowledge Management System (using Saleforce.com's Service Cloud) for five of the largest markets in Asia;
• Delivered a standardised customer contact management and POS setup processing system across Asia, which streamlined servicing and back office processing.

Sydney, Australia

Senior Project Manager, Merchant Acquiring Product & Operations – Dec 2009 to Oct 2011I was responsible for delivering strategic local and global impacting Acquiring payment projects for the Diners Club merchant acquiring business.Project Manager, Credit Cards – Mar 2009 to Dec 2009I managed a team to deliver key card issuing business improvement projects.

Master Of Commerce, Strategy, Distinction

UNSW's Australian School of Business is consistently rated by domestic and international publications as the best business school in.

Bachelor Of Business, Management And Marketing, Credit

My areas of study: * Marketing and Business Strategy * International and Human Resource Management * Innovation and Entrepreneurship *.