Melnikov Alexander Email & Phone Number

Ереван, Армения

Project Management of a worldwide distributed team of software developers working for Rightway Healthcare company helping members navigate to healthcare services in the US.Managing number of teams. Growing Tech and Team Leads. Dozen products and applications. Stacks: React.js, React Native, Ruby on Rails, Node.js. HIPAA and HITRUST compliant services.

Volgograd Region, Russian Federation

Review IT Strategy along with CIO to align with the business goals of the company fast-food chain with over 250 restaurants under three brands.The main activities were: infrastructure optimization, ERP system enrollment strategy, marketing digitizing, consumer mobile applications development, franchising packaging.

Volgograd Region, Russian Federation

- Planning and implementing IT infrastructure of newly constructed plant including structured cabling systems (Schneider Electric), LAN (Cisco Catalyst), telephony (Nec Univerge), servers (IBM System X), enterprise software (IBM AS/400, Lotus Notes, SAP).- Product owner of CRM system.- Everyday mailing correspondence, meetings, presentations in English as a Business Analyst (Sales Operations Coordinator and Digital Marketing)- Building communication between Technical staff and Business clients on aspects of scope clarification, requirements gathering, design coordination, presentations;- Providing researches on technology, market, company;- Development and maintenance of business analysis reports for internal use;- Active collaboration with project technical team, sales team and management for planning, resolving issues and assessment purposes

Volgograd

Direct subordinate to Head of Training and Development.Responsibilities:New hire, in class, and ongoing training of all agent resources;Participates in Train the Trainer training provided by Microsoft and develops and delivers own Vendor training to support Service Delivery to achieve and improve high results;Deliver training to all levels of CRS’s;Develop own training content and approach to actively enhance CSR skills (technical and soft skills);Handle knowledge management, product and process expertise;Communication and Reporting:Project OPs;Quality & Readiness Manager EMEA Microsoft at Teleperformance;Microsoft EMEA Training Program Manager.

Volgograd Region, Russian Federation

Dozens of varied-scale projects: planning and building enterprise class structured cabling systems, networks, WiFi-hotspots, consulting and enrolling corporate software, IT budget planing, complicated and diverse telecommunication.Managing reconstruction of distributed data network infrastructure(VPN, firewalls, failover, etc).Managing costs-optimization project of corporate communication systems.Including developing of service provider solution, contacting ISPs, contractors.Enrolling integrated VoIP solution of regional highly branched company.Strategic consulting, including business & infrastructure strategy development.