Melodee Hinkley Email & Phone Number

Austin, Texas Area

Sole support for Unclaimed Property Division of TX Comptroller of Public Accounts

Pflugerville, Texas

Provides advanced software support for proprietary oracle-based facilities management applications to clients in medical research institutions (pharmaceutical companies, universities and research facilities).High level support for over 90 clients of multiple version applications in general use of application, problem solving of issues, and defect detection and submission to development staff. Use call tracking system to record client issues and enrich support knowledgebase. Assist coworkers in trouble shooting issues with company software and standard desktop applications (mainly Office 2010). Supply management with reports as needed.

Provided software support for proprietary oracle-based facilities management applications to clients in medical research institutions (pharmaceutical companies, universities and research facilities).First level support for over 100 clients of multiple version applications in general use of application, problem solving of issues, and defect detection and submission to development staff.Used call tracking system to record client issues and enrich support knowledgebase. Assisted coworkers in trouble shooting issues with company software and standard desktop applications (Vista and Office 2007).Supplied management with weekly call ticket statistics using Access queries from call tracking database. The following employment history with Zimmer, Centerpulse and CarboMedics represents a total of 22 years of tenure with one corporation.

Provided Payroll and HR staff support to 25 users in HRIS and MS Access database reporting systems. Migrated HRIS/Payroll data from CSS HRizon to eSource and Microsoft Access which reduced the cost of payroll processing significantly and combined all HR data into one centralized system.Trained and supported HR staff in eSource for data entry and Microsoft Access for HR/Payroll data reporting. Performed weekly database audits to insure accurate data entry by HR staff. Provided ongoing and ad-hoc database reporting for management and corporate functional areas. Supported Payroll staff by resolving system issues and performed biweekly processing activities.

Administered ADP CSS HRizon HRIS system by performing database updates using SQL Plus and application maintenance and updates using HRizon system tools. Provided technical support to about 30 users (HR, Payroll and Benefits staff) on HRizon and Reportsmith applicationsMaintained and resolved system and database issues through use of SQL Plus and HRizon system tools. Served as main contact with application vendor (ADP).Supplied HR, Benefits, and Payroll data to management, corporate functional areas, and vendors using Reportsmith and SQR reporting tools on ongoing as well as ad-hoc basis.Performed biweekly payroll processing activities.

Provided software support to user community on desktop applications.Served as first point of contact on IT Help Desk providing support to about 500 users on the following applications: Windows, Word, Excel, PowerPoint, Access, Outlook, Kronos and Oracle.Conducted training sessions on Kronos in preparation of company-wide rollout of application. Maintained security access of users. Continued to provide ongoing user support.Conducted training sessions on Oracle Purchasing, Inventory and Manufacturing modules in preparation of company-wide rollout of business system. Continued to provide ongoing user support.Solved network and printer issues in support of user community.

Performed all administrative duties with increasing level of skill and responsibility.