Melodie Davis Email and Phone Number

Acknowledge and appropriately greet and assist every customer in a timely manner by fax, phone, e-mail and in person.Process client orders in a courteous and efficient manner. All jobs should be in process within 1 day, enquiries acknowledged within 1 hour.Manage and prioritize workflow to meet customer deadlines.Effectively present, discuss and provide products and services in a way that conveys an image of quality, integrity and superior understanding of customer needs.Perform bindery work as needed including collating, cutting, drilling, padding, stapling, saddle-stitching, folding and mail services including USPS, FedEx and UPS.Maintain client files and relationships.

Master Certified Parts Sales Process customer and technician requests effectively and efficiently. Update customers and technicians of recalls and service requirements.Shipping and Receiving Department ManagementProcess and ship warranty partsOrder and process specialty parts not in stockLocate correct parts using computer program, internet, microficheAnswer phone calls and anticipate customer needsPick up and Deliver parts when necessary