Mélodie Marfouk

Mélodie Marfouk Email and Phone Number

Customer Excellence & Technical Solutions, Expert in Medical Information chez Eli Lilly and Company @ Scrap.io
Mélodie Marfouk's Location
Greater Bordeaux Metropolitan Area, France
About Mélodie Marfouk

Mélodie Marfouk is a Customer Excellence & Technical Solutions, Expert in Medical Information chez Eli Lilly and Company at Scrap.io. She is proficient in Espagnol and Anglais.

Mélodie Marfouk's Current Company Details
Scrap.io

Scrap.Io

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Customer Excellence & Technical Solutions, Expert in Medical Information chez Eli Lilly and Company
Mélodie Marfouk Work Experience Details
  • Scrap.Io
    Responsable Du Succès Client
    Scrap.Io Jul 2023 - Present
  • Eli Lilly And Company
    Customer Excellence & Technical Solutions, Expert In Medical Information
    Eli Lilly And Company Mar 2020 - Apr 2023
    Ireland
    Medical information agent:- Providing high-quality medical information in French or English to Healthcare Providers or Consumers via calls, chats, emails, etc while following our regulations.- Detecting cases of adverse event or product complaint and forward them to the adequate team as a priority.- Working as a team to attend to our goals and yearly KPIs.- Managing the stock of our leaflets and demokit on the platform Ecat.- Monitoring the mailbox by assigning the emails to each team member.Other roles:CaraBeing the mentor of every new team members (explaining their role in medical information, guidance through the onboarding and training via shadowing sessions).GCC Power User (specialised in the software Salesforce)- Training every new starter.- Analysing and fixing issues by using available ressources or by collaborating with the IT department.- Managing Salesforce GCC & Sandbox accounts.- Creating, personalizing and reviewing reports on Salesforce or excel to assure work is completed promptly and that our processes are respected (for example Data Privacy Report, Adverse Event et Product Complaint Report).- Creating new documents/templates to make tasks more efficient and faster to go through.Device trainer- Training new starters on our devices in a safe manner by following procedures.- Training the MI department during launches of new devices.- Keeping the device training job aid up to date.Coach:- Full-time supervising and training new team members during their first month in their role.- Coaching team members once a month by reviewing their interaction with customers and reviewing their work on Salesforce - Organize one-to-one meeting to provide feedback.- Creating scripts and templates to improve our work and be more efficient in a fast pace environment.
  • Cork, Ireland /Sevilla, Spain
    Aupair
    Cork, Ireland /Sevilla, Spain Sep 2017 - Sep 2019
    - Relocation in a European country.- Managing the day to day task with the kids.- Creating indoor and outdoor activities.- Teaching French to the Aupair Family.- Learning English.
  • Parc De L'Aventure
    Operator & Receptionist In An Adventure Park
    Parc De L'Aventure Jun 2016 - Sep 2019
    Vendays-Montalivet, Nouvelle-Aquitaine, France
    Operator- Responsible for opening of the park.- Complying with SOPs and carrying out safety checks on the course.- Carrying out Security and Health & Safety briefings to groups in French or English.- Evaluating and meeting customer needs.Receptionist:- Greeting, welcoming and directing clients appropriately.- Answering incoming calls in French and English.- Taking reservations online and over the phone.- Responsible for customer billings and transactions.
  • H&M
    Retail Assistant
    H&M Oct 2016 - Mar 2017
    Begles, Nouvelle-Aquitaine, France
    - Greeting and Assisting Customers.- Maintaining a clean retail space.- Responsible for merchandising.
  • L'Adresse
    Real Estate Intern
    L'Adresse Sep 2015 - Mar 2017
    Gradignan, Nouvelle-Aquitaine, France
    - Greeting, welcoming and directing clients appropriately.- Seeking new prospects daily.- Collecting information about a property and arranging for photographs to be taken.- House valuation.- Organising viewings with prospective buyers.- Assisting manager with negotiations with prospective buyers.- Monitor sales as they proceed and liaise with all interested parties.- Keeping the database updated with all the new information collected.

Mélodie Marfouk Education Details

  • Lycée Victor Louis
    Lycée Victor Louis
    Brevet De Technicien Supérieur (Bts) Négociation Et Relation Client (Nrc)
  • Lycée Odilon Redon
    Lycée Odilon Redon
    Ressources Humaines

Frequently Asked Questions about Mélodie Marfouk

What company does Mélodie Marfouk work for?

Mélodie Marfouk works for Scrap.io

What is Mélodie Marfouk's role at the current company?

Mélodie Marfouk's current role is Customer Excellence & Technical Solutions, Expert in Medical Information chez Eli Lilly and Company.

What schools did Mélodie Marfouk attend?

Mélodie Marfouk attended Lycée Victor Louis, Lycée Odilon Redon.

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