Melodie Muffoletto, Phr Email & Phone Number

Remote

High volume recruiting - Increased viable applications by 27.2% in 90-day period. Resulting in 60 Captain/ PIC hires and 100 plus First Officers/ SIC.Recruited, prescreened, and interacted with potential candidates for a variety of aircrafts at job fairs and daily through social media accounts, LinkedIn, and email. Coordinated with hiring recruiters to determine position requirements for corporate accounts. Created and sent recruiting emails, social media posts and job board postings. Used ICIMS applicant tracking system and tracked personal contributions of outsourced candidate applications in MS Excel.

Remote

Sourced and pre-qualified diverse candidates for a startup technology company in a variety of roles; Sales, Marketing, Customer Success, and Operations using LinkedIn Recruiter. Tracked personal contributions for daily, weekly, and monthly goals using Google Sheets.Remote contract.

Chicago, Illinois, United States

Assisted Base Maintenance Manager with daily tasks including company business trip expenses, travel coordination, mechanic scheduling, office management, new hire/renewal badging, and mechanic recruitment / prescreening resumes.Audited aircraft log sheets in compliance FAA regulations, work cards, and maintenance-deferred repairs for completeness and legibility; collate and file. Entered data collected into computer tracking system Amis.

Chicago, Illinois, United States

Conducted open interviews. Assisted General Manager with full cycle hiring process. Increased staffing levels by 30%.Trained agents, including daily coaching and counseling, ensuring they follow quality control processes.Accounting duties included balancing vault, making bank cash for morning agents, nightly deposits and daily expense reports.Travel Coordinator handled guest needs that arose due to weather, maintenance delays, cancellations, and other unforeseen circumstances.Customer Service, daily communication, and correspondence regarding customer experience.Ground Security Coordinator (GSC), Served as liaison to the Federal Aviation Administration, Transportation Security Administration (TSA), and Chicago Department of Aviation.

Dubai, United Arab Emirates

Cross – cultural awareness, traveled to more than 25 countries. Familiar with international and local clientele; aware of cultural differences, worked with 130 different nationalities. Fostered an environment in which passengers enjoy high levels of service and top performance.Established rapport with high value customers to assess their satisfaction and pinpoint any shortcomings; ability to analyze and react appropriately to find a remedy to possible problems.Maintained and renewed existing business by fostering client relationships.

Chicago, Illinois, United States

Served as Lead Flight Attendant, managed 4 other flight attendants and over all authority of passengers.Premium Cabin Service; International and Domestic First and Business Class service

Chicago, Illinois, United States

One of ten flight attendants’ company-wide chosen by VP of In-Flight for special projects & special assignments.Lead flight attendant on dual flight attendant aircrafts.Flight Attendant Ambassador

Floyds Knobs, Indiana, United States

Customer Service duties; daily communication with clients regarding client requests and inquiries.Office management responsibilities; court filings, dictation/transcription, preparation & processing of legal documents and claims, coordination of scheduling, travel coordination & accounting duties.

Bachelor Of Arts - Ba, Art History, 3.83

Activities and Societies: summa cum laude

Education record

Private Pilot