Melodie Singleton Email & Phone Number

Columbus, Georgia, United States

• Direct daily operations of the store, leading a team of 30 in delivering superb customer service while streamlining all workflows for optimal productivity. • Oversee all expense management, staffing, scheduling, workload planning, and store maintenance; guiding operations within budget for minimum expenditure and maximum return. • Govern the store executive team of 10 in planning and executing shortage awareness programs and reduction initiatives, successfully mitigating loss and strengthening asset protection. • Perform in-depth investigatory interviews when necessary, leading all internal and external case productivity and recoveries in response to an incident of loss or theft.• Pilot all risk management initiatives, creating a safe work environment for both colleagues and customers by developing, implementing, and enforcing all best practices and policies. • Conduct proactive analysis to identify opportunities for improvement across the business, crafting and integrating strategies related to inbound receipts, merchandise placement, markdown execution, reverse logistics, and outbound process to drive sales and profitability. • Spearhead all Omni / E-commerce strategic planning, including implementation and execution of fulfillment processes; ensuring high levels of quality control and accuracy.

• Orchestrated all aspects of security operations in support of the company’s profit objectives and customer service goals, cultivating a safe and protected environment for all stakeholders. • Optimized strategies for protecting and monitoring company assets, alarms, property, employees, and visitors, enforcing Company and Security Policies with superb cross-team coordination and communication. • Coordinated with interdisciplinary store teams to ensure that Corporate Security Policies and Procedures were being followed at all times. • Pioneered all hiring, training and supervision of the Security Staff; aligning candidate qualities with job description needs in order to build a high-performing team. • Assessed and identified causes of shortage within the building, investigating possible internal and/or external dishonest activity.• Forecasted and managed departmental budgets of 25k, guiding all projects within scope; reviewed all activities, costs, operations, and forecast data regularly to ensure department progress towards states goals and objectives. • Evaluated systems to determine if department met or exceeded performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.• Responsible for securing and monitoring the movement of trailers in and out of the facility.

• Supervised a team of 10 in effectively safeguarding the company’s assets from loss, theft, sabotage, destruction, or compromise. • Managed all aspects of safety compliance, accident/incident prevention and investigation, and claims management; aligning asset protection goals with broader business strategic plan. • Shepherded the crisis management team in executing response to crisis situations and implementing emergency response plans (including evacuation procedures). • Performed comprehensive Internal Investigations resulting in successfully developed admissions and restitution; completed regular safety inspections to ensure corrective action was taken in response to all violations; conduct Shortage Control Audits. • Detected and apprehended shoplifters per company policy; and determined fire, safety, and loss risks as a result of continuous observation and systems assessment. • Implemented the chain of custody of evidence process with total compliance to all requirements; testified in court as necessary. • Hosted management meetings to establish, assess, and ensure operational compliance across business units; partnered with the executive team to guide the execution and management of all safety and loss prevention operations. • Crafted and communicated the company’s shortage and loss prevention objectives to ensure all executives and associates were fully informed and knowledgeable. • Coached and trained store management and associates in order to promote shortage and safety awareness. • Onboarded new hires, teaching orientation classes for new employees on company policy and procedures.