Melodie Singleton Email & Phone Number

Columbus, Georgia, United States

• Direct daily operations of the store, leading a team of 30 in delivering superb customer service while streamlining all workflows for optimal productivity.
• Oversee all expense management, staffing, scheduling, workload planning, and store maintenance; guiding operations within budget for minimum expenditure and maximum return.
• Govern the store executive team of 10 in planning and executing shortage awareness programs and reduction initiatives, successfully mitigating loss and strengthening asset protection.
• Perform in-depth investigatory interviews when necessary, leading all internal and external case productivity and recoveries in response to an incident of loss or theft.
• Pilot all risk management initiatives, creating a safe work environment for both colleagues and customers by developing, implementing, and enforcing all best practices and policies.
• Conduct proactive analysis to identify opportunities for improvement across the business, crafting and integrating strategies related to inbound receipts, merchandise placement, markdown execution, reverse logistics.

• Orchestrated all aspects of security operations in support of the company’s profit objectives and customer service goals, cultivating a safe and protected environment for all stakeholders.
• Optimized strategies for protecting and monitoring company assets, alarms, property, employees, and visitors, enforcing Company and Security Policies with superb cross-team coordination and communication.
• Coordinated with interdisciplinary store teams to ensure that Corporate Security Policies and Procedures were being followed at all times.
• Pioneered all hiring, training and supervision of the Security Staff; aligning candidate qualities with job description needs in order to build a high-performing team.
• Assessed and identified causes of shortage within the building, investigating possible internal and/or external dishonest activity.
• Forecasted and managed departmental budgets of 25k, guiding all projects within scope; reviewed all activities, costs, operations, and forecast data regularly to ensure department progress towards states goals and.

• Supervised a team of 10 in effectively safeguarding the company’s assets from loss, theft, sabotage, destruction, or compromise.
• Managed all aspects of safety compliance, accident/incident prevention and investigation, and claims management; aligning asset protection goals with broader business strategic plan.
• Shepherded the crisis management team in executing response to crisis situations and implementing emergency response plans (including evacuation procedures).
• Performed comprehensive Internal Investigations resulting in successfully developed admissions and restitution; completed regular safety inspections to ensure corrective action was taken in response to all violations.
• Detected and apprehended shoplifters per company policy; and determined fire, safety, and loss risks as a result of continuous observation and systems assessment.
• Implemented the chain of custody of evidence process with total compliance to all requirements; testified in court as necessary.