Melodie Quinn Email & Phone Number

Salt Lake City Metropolitan Area

Greater Salt Lake City Area

Provide HR services and support for up to 600 employees in a local call center coordinating with global centers. Manage recruiting for internal/external positions and developing/implementing strategies for engagement, retention and development.• Responsible for recruiting and external hiring processes for multiple departments. Successfully assisted with hiring approximately 2,000 employees. • Responsible for OFCCP audit for sister office. Audited disposition coding for over 15,000 internal/external applicants. • Created Affirmative Action Plan report for the EEOC to document fair hiring practices for 2013-2018 plan years resulting in OFCCP compliance and improve workplace diversity• Cross-trained in Payroll for 6 months, ensuring employees were paid correctly on a bi-weekly basis. Achieved a 0% error rate.• Assisted with center closure processes, provided support to staff impacted by the closure while remaining positive and effective in my role.

Salt Lake City, Utah

• Responsible for reporting and analyzing various statistics for the department. Noticing trends for guest interactions and suggesting/implementing process changes for increased performance.• Assisted with a successful 2013 Fall Sales Incentive resulting in a 7% increase in revenue. Responsible for budget, communications, coordination of all aspects.

Greater Salt Lake City Area

• Received skills in training new hire employees as well as internal employee training.• Assisted trainers in classroom training by keeping trainees on task.• Coached employees on advanced sales techniques and customer service.

Greater Salt Lake City Area

• Used my personal knowledge of our hotels to offer a perfect fit for guests.• Perfected my systems knowledge to better assist guests.• Assisted with systems testing for our visually impaired agents.

Greater Salt Lake City Area

• Assisted with Hotel/Vendor visits and scheduling. Coordinated events including catering, entertainment, and travel for visitors.• In charge of the Center Director’s expense report and calendar.• Arranged for air, hotel and transportation for multiple employees traveling around the country.

Greater Salt Lake City Area

• Reviewed Policies and Procedures within a Regional Reservations Sales (MACRO) Department for best practices and quality.• Monitored Agent performance to assure quality within both the Salt Lake City and Charleston call centers.• Assisted in defining and implementing Corporate Monitor procedures to assure proper usage.

Greater Salt Lake City Area

Greater Salt Lake City Area

• Assisted guests with the redemption of points for hotel stays, gift certificates, merchandise etc.• Contacted hotels and guests regarding issues via email, phone and written communication.• Received escalation calls from agents to assist members with complaints or compliments.

Layton, Ut

• Managed the weekly scheduling of employees.• Ensured employee performance and maintained service levels and quality standards for staff of 15 employees.• Accounting responsibilities, including closing registers and making cash profit deposits at the end of each night.