-Provide remote customer service and sales support for an e-commerce-based curriculum company, utilizing a proprietary Learning Management System (LMS).-Act as a technical guide for customers in setting up and using the LMS for product and curriculum management, including troubleshooting and resolving technical issues.-Utilize tools such as Help Scout, Trello, Slack, WooCommerce, ShipStation, and Google Drive to efficiently manage customer inquiries, orders, and inventory tracking.-Assist in crafting email copy and managing live events, ensuring seamless execution and high engagement.-Leverage expertise in Florida's Personalized Education Plan (PEP) / ESA Statewide scholarship program, which serves over 60,000 families, to provide specialized support and guidance.-Manage the financial aid program, helping families navigate and access educational funding.-Demonstrate strong problem-solving and customer service skills, contributing to the development of customer service and technical support policies and procedures.

-Developed and implemented customized curriculum for children, addressing various subjects such as math, science, language arts, and social studies.-Monitored and tracked students' progress, provided feedback and additional support.-Created daily schedule for students, ensuring balance of academic and extracurricular activities.-Maintained a positive and stimulating learning environment fostering creativity and curiosity.-Provided liaison between students and outside institutions and organizations.-Developed strong time management, organizational, and multitasking skills.

-Greeted and assisted guests in making merchandise purchases in a high-volume retail setting.-Demonstrated excellent customer service skills by providing guests with product and park information.-Utilized mobile checkout technology and the MyDisneyExperience app to process transactions quickly and efficiently, allowing guests to spend more time enjoying the park.-Assisted in maintaining the visual presentation of the store, including stocking and restocking of items, and keeping the store clean and organized.-Demonstrated strong organizational and multitasking skills, by handling multiple customer transactions simultaneously.-Contributed to the daily and weekly sales reports, and assisted in tracking inventory, and in restocking supplies.

-Developed and implemented policies that govern the school district-Represented the community and its interests on the school board-Established a strategic plan for the school district in collaboration with the superintendent-Approved the annual and monthly budget for the school district-Acted as a liaison between the community and the school district-Attended and participated in school board meetings, workshops, and public hearings-Collaborated with other school board members to make decisions that are in the best interests of the school district and its students

-Selected Fellow in the competitive, prestigious leadership development program. -Completed an intensive program of leadership development and community engagement, with a focus on policy and advocacy.-Collaborated with a diverse group of professionals from different backgrounds and industries to identify and solve community issues.-Developed leadership skills such as strategic planning, communication, and teamwork, through hands-on projects and leadership training.-Participated in a variety of community service activities, such as volunteering at local non-profits, and networking events.-Enhanced understanding of state politics, policies, and community issues through regular meetings with key stakeholders and influential leaders.-Developed strong problem-solving and analytical skills, by being part of a team that tackled complex community issues.

-Provided administrative support to faculty members, department chair, and students in the College of Education.-Assisted in scheduling meetings, coordinating events, and handling correspondence.-Managed reimbursements-Maintained and updated student records, such as grade and enrollment information, while ensuring strict compliance with federal, state, and university regulations.-Acted as a liaison between the department and other offices, departments, and organizations.-Coordinated with other department staff to ensure the smooth functioning of the department.-Utilized Microsoft Office software to create and manage documents, spreadsheets, and presentations.