• Complete loan file set-up for Purchases, Refinances, Second mortgage,Helocs, FHA, VA and Military Heroes to ensure the loans are disclosed timely to meet current Federal, State. NCUA guidelines and TRID.• Promotes technological enhancements that will allow the Disclosure Desk related tasks and responsibilities to be completed in an accurate, timely, and efficient manner. • Facilitates training for all new hires on the Disclosure Desk.• Created a Monthly In Office schedule for the Disclosure Desk to ensure coverage for daily Disclosures to be mailed in compliance.• Created and collaborates with Mortgage Process Improvement Manager and Trainer to ensure desktop and published Credit Union Procedures reflect current practices and are periodically reviewed to guide employees on performing their daily tasks in a productive and efficient manner.• Provide communication support to Mortgage Origination Department as needed to ensure all members, internally and externally receive timely contact. Including but not limited to rate options, appraised value, and overview of initial disclosures. • Provides guidance in relation to handling out of the ordinary circumstances and acts as a sounding board for questions and suggestions.• Promotes a positive and cohesive environment across all units operating within the Mortgage Department and throughout the credit union. • Performs activities and projects as assigned and requested by the Mortgage Origination Manager, and/or Vice President Mortgage Origination.• Performed Pre-Fund Audits/QA on loan files to reduce errors, provide an overall risk assessment of the file, and detect any potential high-cost violations.

Integrate people, processes, and technology to enhance relationships with members to maximize Credit Union growth.• Originated Residential First Mortgage and Equity loans.• Originated All Consumer Loans and Lines of Credit.• Interviewed applicants to develop information concerning their financial need in determining whether the loan will be an acceptable credit risk.• Established Checking accounts, Money Market accounts, additional Savings accounts, and new Certificates.• Exhibited courteous and professional telephone etiquette in all member contacts while conducting factfinding to understand the members’ needs and issues and made independent and appropriate decisions in resolving problems.• Provides professional and quality member service to ensure that every member need is met.• Demonstrates willingness to share knowledge and experience with others.• Maintains confidentiality and integrity of all member accounts.• Performs the activities and projects as assigned and requested by the Call Center Supervisors.• Certified Mortgage Loan Originator with the Nationwide Mortgage Licensing System and Registry NMLS #623190

• Monitored, mentored, and implemented programs for "at risk youth" ages 5-17.• Completed Analysis of Outcomes monthly, quarterly, and annual reports for the progress of the youth served.• Proficient in Data entry of inputting information in case files for all youth served• Proficient in updating Computer based Spread form named Samis System provided by Jacksonville Children Commission.• Case Management, Leader of recreation activities, and scheduled group workshops.• reputation.