Melody Caustrita Email & Phone Number

Chippewa Falls, Wi, Us

Englewood, Colorado

Greenwood Village, Co

Business to Business customer service, sales, and technical support

Managed client interactions with customer who have ongoing technical issues. Assisted co workers as first point of contact for escalations.

Insure customer loyalty and retention while developing overall business growth through individual client case managementDevelop and maintain strong networking and interdepartmental relationships, along with highly detailed communication, to insure exceptional resolution of all client issues.Create and maintain efficient business rhythms to effectively support and develop team members while creating a World Class experience for Directv clients.

Technical and configuration support of Wildblue Satellite Internet, On Demand, Media Share, Directv2PC, and NFL Supercast from provisioning to post installation while exceeding all call standards set forth by Directv.Support training and development role for NMTS CSR III team allowing the department to consistently surpass company expectations.

Answering incoming client phone calls for assistance with Directv products and programming. A

Littleton,Co

Establish and Maintain Relationships for contracted companies.Working with insurance companies and customers thru the claims process.Evaluating all jobs for quality purposesRecruiting and Managing all seasonal teams at multiple locations.Maintain Day to Day office operations and scheduling.