Melody Chung

Melody Chung Email and Phone Number

Administrative Assistant and Customer Service @ California, United States
California, United States
Melody Chung's Location
Orange County, California, United States, United States
Melody Chung's Contact Details

Melody Chung work email

Melody Chung personal email

n/a
About Melody Chung

Computer Game Science grad from University of California, Irvine with a well-rounded set of skills in programming, design, art, and writing. Specializing in human-computer interactions has made me realize my passion for helping people understand and use technology and software better.My career journey has taken me into the intersection of technology and healthcare, starting with Beacon Health Systems where I did a combination of client support and software development for their appeals and grievances management webapp (BAM). Currently I work at Rume Health as an IT support specialist providing technical assistance to site employees, as well as configuring hardware and software for site deployment.In my free time I love to listen to big band jazz, write fiction, cook and eat fried foods, and play video games. I mainly play Final Fantasy XIV, but my favorite games of all time include Dishonored, Mass Effect, and as of recently: Elden Ring!

Melody Chung's Current Company Details
JLOGISTICS LLC

Jlogistics Llc

Administrative Assistant and Customer Service
California, United States
Melody Chung Work Experience Details
  • Jlogistics Llc
    Administrative Assistant And Customer Service
    Jlogistics Llc
    California, United States
  • Rume Health
    It Support Specialist - Infrastructure
    Rume Health Jun 2022 - Apr 2023
    Huntington Beach, California, Us
    - Providing remote technical support for software, hardware, and network issues to company employees viaphone, email, and help desk tickets on Freshservice- Applications/software supported: Windows 10 OS, Google Chrome, Google Workspace, Slack, Zoom- Configuring and deploying laptops, tablets, printers, routers, and medical equipment to sites country-wide- Maintaining inventory of all hardware shipped/received daily and refurbishing/recycling equipment as needed- Supervised project to wipe and recycle 60 defunct laptops with local non-profit to safely dispose of PHI- Coordinating with regional managers and site leads on timing and delivery of wide-scale equipment rollouts- Personally set up and deployed telehealth technology to 10-12 sites per week during October 2022
  • Trace Soccer
    Shipping And Logistics Coordinator
    Trace Soccer Aug 2021 - May 2022
    Austin, Texas, Us
    - Assisted shipping team on all responsibilities including creating and printing of all shipping labels, packing and placing shipments out for pick-up daily- Tested on average 40 smart soccer cameras per day, ensuring clear audio and visuals as well as smoothfunctionality with accompanying phone app- Refurbished hardware and reformatted/modified firmware- Implemented documentation process to track received/tested cameras and identify trends in defective units- Handled the delivery of all supplies & equipment- Took inventory each day of equipment shipped- Understood inventory lead times and communicated accordingly with the hardware team- Day-to-day office management (receiving mail, taking out trash, organizing andcleaning, etc.)
  • Beacon Healthcare Systems, Inc.
    Letters Specialist/Jr. Developer
    Beacon Healthcare Systems, Inc. Apr 2019 - Mar 2021
    Huntington Beach, Ca, Us
    - Implemented user-customizable healthcare appeals and grievances letter templates used in company’s web app, BAM (Beacon Appeals Manager)- Addressed end-user and technical issues with letter templates and web app functionality via Salesforce/Jira tickets and identifying issues to escalate to development team- Maintained UI and front-end functionality, as well as performed database operations- Continually improved speed and efficiency of letter template creation by innovating field mapping practices and enhancing existing suite of in-house tools- Created Letter Processing Tool to automatically map batches of letter templates at a time, reducing theneed to map every field by hand by 59%- Added more functionalities to Mapping Tool, a custom Microsoft Word add-on, to ensure quickerlookup and customization of field entries by 54%
  • Gamestop
    Guest Advisor
    Gamestop Jul 2018 - Apr 2019
    Grapevine, Texas, Us
    - Enthusiastically greeted customers, asked for and listening to their needs, and maintained a friendly and courteous attitude in all interactions (in person/on phone)- Leveraged current gaming and technology trends as well as current store promotions to upsell software, consoles, and accessories- Ensured efficient and accurate transactions while complying with all selling, exchange, and refund policies- Kept cashwrap clean and organized, dusted and cleaned windows and displays, vacuumed floor- Kept displays stocked with merchandise and price labels updated- Assisted supervisors with timely cash drops

Melody Chung Skills

Python C# C++ Technical Writing Game Development Software Development Life Cycle Agile And Waterfall Methodologies Creative Writing Human Computer Interaction User Experience Design Microsoft Powerpoint Microsoft Word Windows Eclipse Visual Studio Git Java Google Docs Team Leadership Presentation Skills Communication Easily Adaptable Time Management Skilled Multi Tasker Unity Game Design Documents Digital Art Twine Presentation Design Interview Preparation User Research Google Slides Paint Tool Sai Self Motivated Persistent Fast Learner Able To Work Under Pressure Writing User Experience User Interface Design Html5 Css Ionic Framework Angular Html Javascript Sql Microsoft Excel

Melody Chung Education Details

  • Uc Irvine
    Uc Irvine
    Computer Game Science
  • Garden Grove High School
    Garden Grove High School

Frequently Asked Questions about Melody Chung

What company does Melody Chung work for?

Melody Chung works for Jlogistics Llc

What is Melody Chung's role at the current company?

Melody Chung's current role is Administrative Assistant and Customer Service.

What is Melody Chung's email address?

Melody Chung's email address is mc****@****hcs.com

What schools did Melody Chung attend?

Melody Chung attended Uc Irvine, Garden Grove High School.

What skills is Melody Chung known for?

Melody Chung has skills like Python, C#, C++, Technical Writing, Game Development, Software Development Life Cycle, Agile And Waterfall Methodologies, Creative Writing, Human Computer Interaction, User Experience Design, Microsoft Powerpoint, Microsoft Word.

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