Melody Chung Email & Phone Number

California, United States

Huntington Beach, California, Us

- Providing remote technical support for software, hardware, and network issues to company employees viaphone, email, and help desk tickets on Freshservice- Applications/software supported: Windows 10 OS, Google Chrome, Google Workspace, Slack, Zoom- Configuring and deploying laptops, tablets, printers, routers, and medical equipment to sites country-wide- Maintaining inventory of all hardware shipped/received daily and refurbishing/recycling equipment as needed- Supervised project to wipe and recycle 60 defunct laptops with local non-profit to safely dispose of PHI- Coordinating with regional managers and site leads on timing and delivery of wide-scale equipment rollouts- Personally set up and deployed telehealth technology to 10-12 sites per week during October 2022

Austin, Texas, Us

- Assisted shipping team on all responsibilities including creating and printing of all shipping labels, packing and placing shipments out for pick-up daily- Tested on average 40 smart soccer cameras per day, ensuring clear audio and visuals as well as smoothfunctionality with accompanying phone app- Refurbished hardware and reformatted/modified firmware- Implemented documentation process to track received/tested cameras and identify trends in defective units- Handled the delivery of all supplies & equipment- Took inventory each day of equipment shipped- Understood inventory lead times and communicated accordingly with the hardware team- Day-to-day office management (receiving mail, taking out trash, organizing andcleaning, etc.)

Huntington Beach, Ca, Us

- Implemented user-customizable healthcare appeals and grievances letter templates used in company’s web app, BAM (Beacon Appeals Manager)- Addressed end-user and technical issues with letter templates and web app functionality via Salesforce/Jira tickets and identifying issues to escalate to development team- Maintained UI and front-end functionality, as well as performed database operations- Continually improved speed and efficiency of letter template creation by innovating field mapping practices and enhancing existing suite of in-house tools- Created Letter Processing Tool to automatically map batches of letter templates at a time, reducing theneed to map every field by hand by 59%- Added more functionalities to Mapping Tool, a custom Microsoft Word add-on, to ensure quickerlookup and customization of field entries by 54%

Grapevine, Texas, Us

- Enthusiastically greeted customers, asked for and listening to their needs, and maintained a friendly and courteous attitude in all interactions (in person/on phone)- Leveraged current gaming and technology trends as well as current store promotions to upsell software, consoles, and accessories- Ensured efficient and accurate transactions while complying with all selling, exchange, and refund policies- Kept cashwrap clean and organized, dusted and cleaned windows and displays, vacuumed floor- Kept displays stocked with merchandise and price labels updated- Assisted supervisors with timely cash drops

Bachelor Of Science - Bs, Computer Game Science

Education record