Melody Eldridge Email & Phone Number

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries. Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records. Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records. Used headset and transcribing machines; then convert dictated materials or rough notes to written form. Perform data entry and data retrieval services. Produce medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material. Set up and maintain medical files and databases, including records such as x-ray, lab, and procedure reports, medical histories, diagnostic workups, admission and discharge summaries, and clinical resumes. Perform a variety of clerical and office tasks, such as handling incoming and outgoing mail, completing and submitting insurance claims, typing, filing, and operating office machines. Receive patients, schedule appointments, and maintain patient records. Receive and screen telephone calls and visitors.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Complete insurance or other claim forms. Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. Transmit and maintain medical records and correspondence files. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. Arrange hospital admissions for patients.