Melody J. Email & Phone Number

Denton, Texas, United States

Plano, Texas, United States

Contract Recruiter

Plano, Texas, United States

Contract Recruiter

United States

Contract Recruiter

Plano Texas

• Onboarding all new hires with paperwork, training, etc.
• Track and schedule hours for new hires in training
• Reviews and request for pay increases or other status changes to ensure internal equity and consistency. Process status change forms.
• Participates in the Annual Performance Appraisal process.
• Objectively coaches associates and management through complex and difficult issues.
• Recruiting help

• Provide exceptional service to our Small Business customers in a prompt and professional manner on the phone
• Able to explain the policy and procedures for more than nine different departments within the Auto Finance department
• Work cross-departmentally to research and resolve customer issues on the first call
• Demonstrate excellent communication and interpersonal skills
• Able to de-escalate calls
• Perform extensive research to further understand customer problems and offer solutions

Little Rock, Arkansas Area

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Trained new hires, informed new hires of benefits, policies procedures, processed payroll