• Responsible for grant management of programs within the Division of Community Nutrition• Responsible for program planning and development• Lead policy development and analysis conducting studies and research, technical programmatic assistance, training, inspection, and certification.• Internal & external customer / vendor / sponsor advocate specializing in areas to include making strategic recommendations and coordination of resources.• Serves as lead for interpretation and the proper application of Administration policy & procedures, laws, and regulations to maintain compliance.• Responsible for enterprise-wide business analysis of web applications for the Office of Information Management (OIM) and its customers.• Responsible for business requirements gathering, enhancements, modifications, and newly identified business initiatives are thoroughly documented for successful implementation of Information Technology solutions / Service as a Software (SaaS)• Served as the Human Resources Liaison for the Division of Community Nutrition• Served as a Liaison for Office of Procurement & General Services• Served as direct contact and Administrator for IT Security /Audit Application Programs within the Division of Community Nutrition

• Responsible for overseeing business process analysis and collecting, eliciting, and recording business requirements for strategic project development.• Collaborate on large scale projects all while work closely with multiple stakeholders.o Internal Subject Matter Experts (SMEs), External Vendors & Customers, OPGS, IT (ECOS reporting and collaboration w/ ISO if needed) and Sponsors.• Served as the Human Resources Liaison for the Division of Community Nutrition• Served as a direct contact for the Office of Procurement & General Services• Served as direct contact and Administrator for Security /Audit Application Programs within the Division of Community Nutrition

• Responsible for reviewing, analyzing, and organizing Request for Proposal (RFP) documentation.• Facilitated kick off meeting, provides schedules and assigns tasks.• Collaborated with team to create proposal responses, formatting, and edits.• Conducted weekly meeting and prepares weekly RFP status updates.• Ensure proposal deadline at met and maintained central repository for RFP source response documents.• Supported the entire sales process, including strategy planning and presentation developments.• Participates in RFP debrief activities,o Update Language Library:Review existing content and make appropriate updates/edits.

• Responsibilities included the delivery of “best-in-class" customer experience in web base, call center or in writing to clients (hunters, vessel owners, dealers, loan officers, enforcement, DMV, Commissioner of the Revenue, etc.)• Manage a staff of (20) including assisting the sales team during peak times to elevate overflow.• Perform bank reconciliation utilizing GAAP accounting principles and practices.• Conducted internal audits and facilitate training.• Lead, direct and prioritize agency issues, escalations of all issues related to services.• Implemented key training components increasing productivity.• Partner with key department stakeholders to ensure continuity and regulatory compliance providing ongoing insights.• Serve as a trusted agent, developing administrative policies and HR- related activities ensuring continuity with the Agency’s mission, vision, business objectives and EPA guidelines. • Implemented a batch processing system for customer applications, reducing processing time from 6 months to 24-48 hours of receipt.• Implemented a drop box option at the Agency during the pandemic to allow a flawless continuation of service.• Worked with Iron Bow, Xerox and Verizon on IT related issues impacting workflow processes and computer refresh.

• Serve as Chief Deputy for the Commissioner of Revenue in the City Petersburg, VA• Ensure delivery of “best-in-class customer experience in web base, telecom, in-person or in writing to clients (vessel /trailer owners, dealers, loan officers, enforcement, DMV.com, Billing & and Taxation)• Managed the daily operations (and the staff of 4) processing and auditing of State Income Tax Returns, The City of Petersburg’s Business Licenses, the Personal Property Tax System, Meals Tax, Lodging Tax & Admission Tax • Arbitrarily assess tax revenue and penalty to programs as required per the City of Petersburg’s tax code• Serve as a trusted agent, developing administrative policies and programs within the department.• Partnered with the development, evaluation and implementation of new plans, programs, policies, and procedures within the Commissioner of the Revenue’s office• Served as the internal liaison for the City of Petersburg and state auditors and maintained a proper internal control environment within the department• Certified all departmental reports and other budgetary requirements for the State Compensation Board

• Analyzed and interpreted financial reports of revenues, cash flows, grants, and capital for the City of Petersburg• Managed the planning, coordinating, and evaluating of activities associated with assigned contracts for the City of Petersburg, and participated in the research and evaluation of proposed contractual obligations and agreements• Coordinated grant administration: prepared, wrote, and reviewed grant applications; monitored existing programs for compliance with regulations; prepared and submitted requests for grant and loan disbursements for assigned projects• Monthly reviewed capital project expenditures and reconciled / prepared reports• Assembled and delivered statistical analysis and program performance monthly to City Officials

• Member of the Senior Management Team; served as a consultant in human resources administration; conducted administrative investigations and developed written reports of findings and made recommendations• Conducted organizational climate and 360 assessments utilizing Oracle systems• Partnered in administration of EEO policies and diversity programs; conducted benefits information program sessions for new, provisional and temporary employees• Interviewed prospective retirees, provided estimates and coordinated all necessary correspondence with benefit providers and agencies• Provided detailed analyses and completed an overhaul of the internal Human Resources processes, including revision of job descriptions and the full-life cycle recruitment• Reconciled weekly and monthly reports (vacancy, budgeted vs spent, cost savings) from the ERP database and converted to usable excel spreadsheets for reporting & distribution• Provided benefit guidance and administration to the entire Agency and conducted Open enrollment sessions• Administered and maintained department contracts, maintained internal / external vendor relationships, submitted purchasing order request, and served on the city-wide action teams to include audit and compliance

DJJ-Beaumont Juvenile Correctional Center

Henrico County Health Department

Department of Alcoholic Beverage Control

Virginia Department of Transpotation