Melody Johnston Email and Phone Number

IT Systems Analyst Manager for Fortune 100 Company providing broad spectrum of network based healthcare services; maintain advanced knowledge base for business needs of UnitedHealth Groups’ managed Healthcare Systems; support software design, implementations, training and/or mentoring of the Systems Analyst teams.*Oversee and manage a team of ten System Analysts for day-to-day operations including training, mentoring, reviews, development plans, goals and project assignments.*Lead and… Show more IT Systems Analyst Manager for Fortune 100 Company providing broad spectrum of network based healthcare services; maintain advanced knowledge base for business needs of UnitedHealth Groups’ managed Healthcare Systems; support software design, implementations, training and/or mentoring of the Systems Analyst teams.*Oversee and manage a team of ten System Analysts for day-to-day operations including training, mentoring, reviews, development plans, goals and project assignments.*Lead and manage multiple complex, multi-million dollar projects simultaneously with varied production deliverables and includes assigning the Systems Analyst team working on each of the projects.*Establish and maintain transparent communication for mutual understanding and cooperation between Provider Systems and other cross-functional teams.*Ensure team is meeting their needs in all aspects of in-progress projects.*Facilitate and/or actively participate in business and IT JADs involving new projects to guide the business as well as IT to determine a strategic solution for new requirements, new processes, and/or quality resolution.*Drive and document business requirements for numerous different business partners.*As a Process Manager, create and document processes in order to improve quality, which in turn reduces defects (Blue Chips).*Manage and oversee the Planview allocation process to ensure that supply and demand is reported accurately across the System Analyst teams in order to establish the appropriate FTE count for our department.*Facilitate JADs and create business requirement documentation in order to meet the TRICARE business needs in an extremely compressed time frame.*Assist in project management for the entire SDLC.*Create and conduct presentations for executive leadership. Show less