Providing support to 20-person medical research office, greeting visitors and distributing incoming calls, arranging transportation and payments for patients, coordinating in-office events; the role went remote starting in June 2022

Answering customer inquiries in a timely manner (via incoming calls, live chat system, emails), making specialized system modifications unique to the furniture industry, designated morale officer

Worked closely with clients to determine needs and find solutions, lead digital integration training for coworkers, made and exceeded set sales metrics

Used my artistic side to create beautiful décor with a variety of customers, volunteered to lead group demonstrations during customer events, acquired and successfully executed selling techniques

Developed office skills such as document creation, invoicing/purchasing, etc., successfully implemented the ISO 9001 standardization for the company