Oversaw the setup of the opening of the bistro. Coordinated employee schedules.Interview potential new hires and provided training.Addressed customer complaints in a timely manner. Tracked monthly revenue and operating expense.

Oversee staff, ensure excellent customer service, handle ordering and inventory, and track financial records to increase profitability and customer engagement.

Provide a consistent and appropriate voice for the company through digital support channels in a timely manner. Communicate politely and timely with customers on their enquiries, requests and/or complaints via the digital support channels and convert each engagement into a positive customer experience.

Train workers in food preparation, and in service, sanitation, and safety procedures. Supervise and participate in kitchen and dining area cleaning activities. Resolve customer complaints regarding food service. Observe and evaluate workers and work procedures to ensure quality standards and service.Assist with inventory stock takes.Handle daily ordering and operations.

Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Take orders from and serve food and beverages to patrons. Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly. Answer questions about the menu and make recommendations when appropriate or requested. Prepare and serve local coffee and teas.

Guided guests through the menu and specials, maintained thorough knowledge of all menu items, beverages and Drink specialsBussed and reset tables and kept dining room and work areas cleanMaintained clean and presentable tables with tableware, glassware, silverware, and linens.Provided friendly and attentive service to all customers.