Melody Powell Email & Phone Number

Raleigh, NC

Holly Springs, North Carolina, United States

-Advanced my career by progressively moving from Front Desk teammate to Assistant Manager and finally to General Manager, demonstrating my commitment, leadership, and ability to drive results.- Led a team of up to 60 teammates, driving sales and ensuring excellent customer service.- Implemented Entrepreneurial Operating System (EOS) and upheld the Core.

Cary, North Carolina, United States

Prepared cakes and pastry items for floor with best quality products giving customers many options. Took detailed cake orders from customers ensuring effective communication and decorating them according to their requests. Worked as a team member with co-workers, providing best customer service possible. Complied with all safe food practices as well as.

Cary, North Carolina, United States

Facilitated cost support programs for over 4,000 patients giving them ability to obtain medications at affordable prices. Worked as a team with co-workers, provided feedback to managerial personnel and assisted colleagues with answers resulting in timely and thorough processing of patients benefit investigations

Cary, NC

• Benefits Administrator SME ` 9/29/17 – 9/2018 Inbound call center focused on healthcare and commuter benefit programs.
• Responds to front line customer service representative’s inquiries and escalations via telephone.
• Researches claims and educates front line representatives on how to proceed with participant account inquiries.
• Expedites resolutions for escalated customers if necessary as well as empathize, educate and inform customers of account information.
• Comply with all HIPPA regulations and maintain privacy for all customers.

Apex, NC

Scheduling and tracking products for shipping and inventory using Shipping Easy software. Assists CEO in production decisions and customer service.

Cary, NC

• Exhibiting superb customer service, coordinated and administered full-cycle aspects of social, educational, and recreational children’s events, at a scenic natural stone garden.
• Completed detailed bookings of all parties, events, and school field trips.o Managed calendar and assured and documented receipt of payments.
• Guided and instructed guests during gem panning, and educated on the gems discovered.
• Managed purchasing and inventory for the on-site gift shop, utilizing Excel database.
• Corresponded promptly to all potential and current customer inquiries via Outlook and telephonic responses.

Cary, NC

• Planned, managed and instructed classroom, directing children individually and in groups to tasks in which they should be engaged in.
• Prepared educational curriculum in accordance to school designated guidelines, utilizing Microsoft Office applications.
• Liaised with parents regarding their children’s progress and needs, and classroom events and dynamics.
• Created and distributed monthly classroom newsletter via Microsoft Publisher.
• Provided a positive and safe environment for students to experience fun in learning.

GSK/RTP

• Provided quality first level IT support and assistance to GSK employees, working collaboratively in a team of 25.
• Cohesively assessed and identified hardware and software issues for employees and their clients, and then executed a treatment plan to remedy and mitigate concerns.
• Troubleshot software installation rollout and program usage problems, assisting employees in correctly overcoming glitches in a timely fashion.
• Assisted in the assembly, set-up, and breakdown of all employee work stations.
• Commended by superiors on ability to communicate with others effectively, and to grasp the technical concepts of each software program fully, subsequently utilizing that knowledge in best practice client assistance.

Bachelor'S Degree, Theatre/Theater

Health/Health Care Administration/Management

Studying online courses to prepare for medical billing/coding certification.