-Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.-Led organizational development changes, enabling organizations to better respond and adapt to industry and market changes.-Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.-Developed highly effective working relationships with other departments by being positive and constructive leader.-Expanded business operations through new process development and strategic planning.-Increased customer satisfaction and streamlined business processes and procedures.-Increased brand awareness by integrating brand development strategies into the business model.-Developed analytical assessments to make crucial decisions on pending projects.-Negotiated contracts to secure extensions and preserve optimal leadership.-Authored constructive business plans and led facility expansion projects, leading to rapid growth.-Achieved 98% client satisfaction rate throughout range of services offered.-Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.

- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.- Tracked monthly sales to generate reports for business development planning.- Supported sales team members to drive growth and development.- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.- Established sales goals and strategies that contributed to increased growth in sales and profitability.- Implemented creative sales and marketing strategies to assist sales team with reaching targets.- Evaluated employee progress and compliance while identifying areas for additional coaching by - monitoring daily performance.- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.- Supervised and trained 100+ employees on successful selling techniques. Managed employee payroll, hiring, termination, and training to ensure maximum productivity.- Built sales forecasts and schedules to reflect desired productivity targets. Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans. - Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth. - Exceeded sales goals by 11% using consultative and value-driven approach.- Maximized sales by efficiently managing 84 sales representatives. - Used change methodologies to increase sales and led projects for increased productivity.- Recruited, hired and trained crew members on application of projects, customer relations and customer service.