Melody Stacks Email & Phone Number

Mesa, Arizona

Tier 1-Reviewing current employment/income documentation provided by potential customers in dealerships looking to purchase, and post-sale verification of employment-Reviewing Credit Bureau reports and Social Security cards provided by customers for potential alterations and requesting the proper support-Researching and contacting business to verify customers’ stated income/employment. -Verifying employment information through Equifax, Experian, and businesses via phone and fax.Tier 2-Internally reaching out to the dealerships and legal teams via email and phone to have customers provide employment documents based on discrepancies found in Tier 1 research-Suspending current leads for potential misrepresentation by a customer until supporting documentation is provided by the potential customer-Advising unwind team to repossess vehicle with no support provided by the customer in a timely fashion-Secondarily reviewing peers research and information logged and providing feedback-Creating processes and rubrics for grading peers' work-Resetting customer's credit internally to generate "grade" for the customer's deal-Advising store of customers' current bankruptcy statuses

Mesa, Az

This position was created with a new department, expanding and replacing the Income Support department (previous position)•Created Post-Sale 6 Week training class materials: PowerPoint trainings, Microsoft Forms practices and knowledge checks, training binder, interactive and knowledgable games and activities-Confirming customer documentation to verify income, identity, credit history, previous loans, bankruptcy and fraud statuses meets in-house financing guidelines before and after the sale of a vehicle-Stopping customers from obtaining a loan for a vehicle based on potentially incorrect/fraudulent/inaccurate information provided before and after the sale of a vehicle-Contacting dealerships and requiring additional documentation from customers applying for loans before finalization of the sale-Assisting team members with their career development

Mesa, Az

-Responding to emails and answering calls from all dealerships to assist in the calculation of customers’ income-Contacting dealerships requesting additional documents from customer(s) to prove sources of income, legal obligations, and identity-Accessing customers’ credit information-Verifying customers’ identity and status of bankruptcies for customers currently in-store

Mesa, Arizona

-Verifying documents provided by customers for insurance, residency, identity, and income after the sale of a vehicle, meet in-house financing company guidelines for BridgeCrest-Verifying documents that are required to be signed or initialed are done so by the customers who have recently purchased a vehicle, and contacting the dealership for additional requirements missed during the Pre-Sale process-Secondarily reviewing team members' work for quality assurance and providing feedback for mistakes during the post-sale review process-Assisting team members with their career development-Encouraging team members to work for an achievable goal-Event planning for outside and inside work activities-Interviewing potential new hire candidates-Training new hires for a duration of 6 weeks on all current guidelines and processes-Creating training and refresher presentations-Leader of the Rewards and Recognition focus group: purpose is to find new ways to keep team members working efficiently and effectively while rewarding them appropriately; recognizing all achievements and accomplishments of team members

Phoenix, Arizona

-Assisting customers-Access to lower levels of airport-Retrieving stock from on-site warehouses-Restocking stores-Opening and closing registers-Merchandising-New store set up-Verifying cash amounts deposited into safes and drop box

Memphis, Tennessee

-Maintaining 4+ stores located in airport each shift-Restocking merchandise, snacks, and supplies-Opening and closing registers-Restocking registers from safe-Merchandising displays-Administering breaks and lunches for employees

Olive Branch, Ms

-Assisting customers via email and telephone to set appointment at dealership to purchase a vehicle-Researching customer's needs/wants and comparing to our available inventory between stores-Greeting customers and introducing them to sales associate they will be working with for an appointment-Running credit applications-Automotive product knowledge (all brands) -Phone etiquette

Horn Lake, Ms

-Replacing product; matching with invoices received-Processing defecting items and destroying-Withdrawing change and depositing cash at bank-Restocking registers from safe-Opening and closing registers-Buying and testing used discs and systems from customers to resell in store-Cleaning and testing all products-Resolving customer issues-Product knowledge of video games, video game consoles, and cinema released in the United States

Southaven, Ms

-Leading a morning or evening shift-Assigning associates daily tasks-Scheduling breaks-Restocking registers from safe-Opening and closing registers and depositing money into safe-Depositing money into bank-Issuing customers discounts and returns-Buying clothes from customers to resell in the store-Selling and up-selling product-Knowledge in current fashion-Quizzing associates for seasonal fashion training-Resolving customer issues

Southaven, Ms

-Taking photos in stores to post on District social media accounts-Posting 3 pictures daily on the platforms Facebook and Instagram-Responding to complaints/complements via public comments in a timely and professional manner-Contacting store to hold items for interested customers-Photography and photo editing