Melody Webb Email and Phone Number

Exceptional ability to manage and handle very difficult youth and family situations; effectively diffuse and de-escalate high intensity situations, and implement policies and procedures in court reporting and developing and processing recommendations for resolution of case management while maintaining good judgment, impartiality and objectivity when evaluating facts and information.• Case Management: Upload sensitive client information into case management software system. Maintain accurate data and records of over 200 adult & youth duel supervised correctional offenders. Represent PPS during court, including during Arraignments, Pre-Trials, Order to Show Cause Hearings, Bench Warrant Hearings, and Bench Trials. • Legal: Develop and Submit Recommendations for probation violations. Communicate effectively with youth offenders and families, judges, prosecutors, attorneys, and public defenders.• Collections: Monitored compliance of restitution and fine payments.• Intake, Conduct PSRA/PRA Assessments: • Risk Assessment and case action plan development and management. Motivational Interviewing expertise.• PR/Advocacy and relationship building among local courts, treatment centers, local non-profits.* Working remote and on-site, create Webex and Zoom meetings successfully

Exceptional ability to manage and handle challenging client situations; effectively diffuse and de-escalate high-intensity situations, and implement policies and procedures in court reporting and developing and processing recommendations for resolution of case management while maintaining good judgment, impartiality and objectivity when evaluating facts and information.• Case Management: Upload sensitive client information into case management software system. Maintain accurate data and records of over 200 adult & youth duel supervised correctional offenders. Represent PPS during court, including during Arraignments, Pre-Trials, Order to Show Cause Hearings, Bench Warrant Hearings, and Bench Trials. • Manage staff of 6-8 including our lab personnel.• Legal: Develop and Submit Recommendations for probation violations. Communicate effectively with offenders and families, judges, prosecutors, attorneys, and public defenders.• Collections: Monitored compliance of payments and collection of offender monthly probationary fees and UA fees; also monitored payments of offenders’ court fines and restitution payments. • End of Month Reports: Compile end of month data which included ……. information to report to corporate office on various activity including profits.• Intake, Assessments & PPS Enrollment: Completed enrollment of offenders into Supervised Probation Services by meeting with offenders (and families / spouses as deemed necessary) to evaluate court orders, establish plans for successful outcomes and provide resource navigation services.• MRT (Moral Reconation Therapy) Facilitator: • PSI/LSR: Processing of Presentence Report Writing and assessing criminology risk using LSR.• Risk Assessment and case action plan development and management.• Program Coordinator/Advocacy and relationship building among local courts, treatment centers, local non-profits.* Maintain webex, zoom, and facetime court appearances and executive meetings

• Intake process involving assistance to law officers and serving active warrants on prisoners.• Proficient with specialized computer programs: AS400, BCI (UCIJS), XChange, Utah Ins. Verification, and OMS.• Booking, communicate effectively with aggressive individuals to obtain sensitive personal information.• Court liaison, expedite all court documents pertaining to prisoners • Releasing process of prisoner and records verification and Cash handling.• Work well independently or with a team to meet current goals. Train new employees on procedures and policy. Scanning, uploading, and entering electronic documentation as well as proficiency in data entry• SLC Sheriff Peer Support Team, speak with employees in minor or major mental or emotional distress, advocate to assist them with their needs.

• Manage all facility concerns for four home facilities and corporate office. Quickly raised standards of facilities in maintenance needs. Implemented an organized process to accurately monitor repairs with maintenance personnel. Managed larger improvement projects to ensure timely and accurate completion.• Supervised and trained staff, worked on call one week per month, covered shifts for staff when needed. Provided disciplinary action with clients as well as new hire orientations. Worked w/youth and adult mothers.• Prepare facilities for yearly licensing, perform monthly fire drills, and setup for monthly board meetings. • Created Accurate Process of UA inventories and distribute weekly. This resulted in an inventory savings of over $1000 per year.

• Take incoming calls to assist customers and sales staff with purchasing, resulting in 99.8% accuracy rate.• Assist with special projects as assigned by the department manager. • Help with assigned sales districts to ensure daily processes, resulting in timely delivery of orders. • Maintain monthly and quarterly reports pertaining to sales objectives.

• Process incoming applications: verify bad debt, verify all signatures, pull credit report, process bank, trade reference, verify business license. This assisted the credit manager in making faster and more accurate decisions regarding new customer accounts.• Take incoming calls from outside sales personnel to release accounts, take payment information over the phone, and note accounts accordingly.• Provide trade references to outside vendors, print invoices, and check copies. • Create and mail welcome letters, certified demand letters, and scrub files.