SAY/DO leverages communications and technical expertise with strong professional networks, to innovatively solve problems and build concensus, to keep community-focused urban development and economic recovery projects moving.We're experts in conveying the complexities of engineering, design and policy, to help the diverse range of project stakeholders meet in the middle, and collaboratively deliver solid solutions.We are a WMBE-Certified strategic communications, government… Show more SAY/DO leverages communications and technical expertise with strong professional networks, to innovatively solve problems and build concensus, to keep community-focused urban development and economic recovery projects moving.We're experts in conveying the complexities of engineering, design and policy, to help the diverse range of project stakeholders meet in the middle, and collaboratively deliver solid solutions.We are a WMBE-Certified strategic communications, government relations & lobbying firm, specializing in the unique needs of clients in Development, AEC, Utilities, Government, Transportation & more. Show less

*Co-authored JAWRA (Journal of the American Water Resources Association) article, An Experiment in Making Water Affordable: Philadelphia's Tiered Assistance Program (TAP) - 2020 *Developed program communication improvements that yielded a 40% increase in customer compliance, within 60 days of implementationDuties: Lead external communications and relationship management, in support of the Department's legislative and public awareness interests. Develop and administer strategies… Show more *Co-authored JAWRA (Journal of the American Water Resources Association) article, An Experiment in Making Water Affordable: Philadelphia's Tiered Assistance Program (TAP) - 2020 *Developed program communication improvements that yielded a 40% increase in customer compliance, within 60 days of implementationDuties: Lead external communications and relationship management, in support of the Department's legislative and public awareness interests. Develop and administer strategies to enhance customer experience and organizational perception. Show less

Selected Accomplishments: *Secured the introduction and passage of the legislation allowing execution of the Department's $75M Advanced Metering Infrastructure (AMI) contract. *Panel speaker, Innovative Finance, AWWA ACE 2018.* Collaboratively led the ground-up development and implementation of the Tiered Assistance Program (TAP), the nation’s first water affordability model, reaching 60K eligible customers of low-income.Duties… Show more Selected Accomplishments: *Secured the introduction and passage of the legislation allowing execution of the Department's $75M Advanced Metering Infrastructure (AMI) contract. *Panel speaker, Innovative Finance, AWWA ACE 2018.* Collaboratively led the ground-up development and implementation of the Tiered Assistance Program (TAP), the nation’s first water affordability model, reaching 60K eligible customers of low-income.Duties Summary:Key liaison, advocate and government affairs advisor for PWD (2,000+ employees; 7,000 miles of infrastructure, 1 dozen+ facilities, $790M+ budget; 1.7M ratepayers)Represent PWD interests before City Council, Mayoral Administration, State Elected Officials, Federal authorities, and others - including stewarding interests through the steps of the legislative processSophisticated degree of understanding of all areas of the PWD operation and organizational priorities; applied knowledge of water and utility industry concepts, for synthesis and operational decision-makingHigh degree of professional flexibility and adaptability. Show less

Utilize an employee communications focus to develop and deliver solutions for day-to-day operational needs while supporting continuous improvement through work with engineers, chemists, managers, operators, field crews and other functions to conduct business needs gathering and analysis, and resulting SOP, policy, succession planning, and program administration. Improved quarterly managers’ trainings, and increased participation rates by 49%, while securing 96% participant… Show more Utilize an employee communications focus to develop and deliver solutions for day-to-day operational needs while supporting continuous improvement through work with engineers, chemists, managers, operators, field crews and other functions to conduct business needs gathering and analysis, and resulting SOP, policy, succession planning, and program administration. Improved quarterly managers’ trainings, and increased participation rates by 49%, while securing 96% participant satisfaction; 500% average increase in engagement program participation. Show less

• Managed first-ever internet streaming video broadcasts of CEO/executive quarterly report presentations to 5,000+ employees at 5 US & Global affiliate sites; this included speech/slide preparation.• Developed all communications and process documentation work, as part of a team that saved $10M for the organization in a single quarter.