Melody Alberti Email & Phone Number

United States

● Serve as key negotiator for government supply procurement while following strict regulations in accordance with the FAR ● Ensure the preparation and billing of complex client invoices in compliance with firm policy.● Verify that data is properly and accurately posted, identify errors, and initiate corrective actions● Processed, reviewed and resolved discrepancies with quotes, purchase orders, deliveries and invoicing.● Conduct automated reports to analyze financial data as well as identify and resolve imbalances.● Through various media devices, communicate with clients communicate with customers and perform follow-ups through to resolution.● Supervise and train junior staff.

Nassau County, New York, United States

Hex N Effect is a business that came to life when Covid-19 put me in a position to have to leave my job in order to stay home with my children as they did E-learning from home. I went from a small hobby seller to one of the top percentage of sellers on Etsy with over 3,700 sales, a 5 star average review with over 860 reviews. All levels of the business are handled by me from production to marketing, SEO and social media management.

Cedarhurst, Ny

● Improve customer service experience, engaged customers, and facilitate organic growth.● Take ownership of customers’ issues and follow problems through to resolution.● Set a clear mission and deploy strategies focused on that mission.● Responded promptly and answered/resolved customer inquiries and complaints.● Kept records of customer interactions and actions taken, including transactions, comments, inquiries, and complaints.● Supplied customers with written responses and information and followed up on customer communications.● Maintain an orderly workflow according to priorities.● Provide assistance to guests and guide them to appropriate departments.● Manage conflicts and guest complaints.● Plan, assign and monitor work tasks for optimum team efficiency● Collate and analyze data to identify strategies for improvement of service and productivity● Ensure the consistent achievement of customer service levels and standards● Resolve escalated customer service issues

● Ensured all supplies are ordered and delivered per schedule● Drove selling strategy and store behaviors to reach quarterly and annual sales goals● Achieved store goals for payroll, loss prevention, conversion, UPT, and ADS● Generated new sales opportunities through community activation and outreach to drive growth ● Maintain payroll budget and manage controllable expenses to maximize profitability● Developed brand loyalty by creating an outstanding experience for both associates and customers● Collaborated with District Manager and corporate marketing to drive localized marketing initiatives● Led a team of 10-14 employees with exceptional sales and a strong presence while on the floor, setting the pace for the team● Perform quarterly staff performance evaluations● Identify and address development needs● Upheld brand standards through exceptional visual merchandising● Provided a clean, organized, and inviting environment for both customers and associates● Oversaw daily, weekly, and monthly processes to ensure operational integrity● Managed all human resource-related tasks including recruiting, onboarding and I-9 compliance, performance management, payroll and scheduling, health and safety, and store security

Cedarhurst

● Supervised, staffed, scheduled, recruited, and networked to meet the needs of the business ● Managed store associates through thorough use of corporate training programs, goal setting (for sales and tasks), and regular follow up ● Adhere to and manage the approved budget.● Maintained sales and selling expense budgets and goals ● Completed daily deposits, deposit logs, sales audit reports, mid-week reports, and end-of-week business recap reports

Oceanside, New York, United States

● Supervised, staffed, scheduled, recruited, and networked to fit the needs of business● Managed store associates through thorough use of corporate training programs, goal setting (for sales and tasks), and regular follow up● Maintained sales and selling expense budgets and goals● Completed daily deposits, deposit logs, sales audit reports, mid-week reports, and end of week business recap reports● Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.● Coordination and execution of visual directives & “floor moves”● Training staff for cashiering, shipment processing, and product knowledge● Completing new hire & Termination paperwork within company and federal / state legal guidelines.● Protected Company assets within guidelines of Retail policies● Prepared work schedules within Company guidelines for wage control and coverage

Valley Stream, New York, United States

● Responsible for Supervising, staffing, scheduling, recruiting, and networking● Maintained sales and selling expense budgets and goals● Completed daily deposits, deposit logs, sales audit reports & business reports● Checking in shipment / transfers via PDT unit and stockroom management● Reconciled inventory movement reports weekly● Implemented monthly coaching, training, and reviews for all incoming employees● Responsible for the completion of markdowns and/ or visual directives● Communicated with merchandise analysts, allocations department, and district manager to ensure full stock and increase productivity● Engaged in extensive sales and customer service● Maintained correspondence, creating new training methods, and creating strategies for better recruiting and networking

New York, Ny

● Brought in over 40 new clients and increased sales● sales prospecting to sale close and client follow up● Maintained the company image to the highest standards and ensured the showroom, stockroom and all displays are neat and tidy at all times.● Maintenance & data entry of prospective customer listings● Compiling trend analysis, style reports and sample modification● Catalog and line sheet layout using Microsoft Publisher● Handling all incoming samples (photographing, tagging, style number)● Light invoicing using Peach Tree data entry program● Heavy phone reception and customer service ● Sales prospecting and marketing via internet, cold call, mailings