Melody Guzman Email & Phone Number

San Diego, California, United States

• Develop and curate a comprehensive image catalog of validated solutions, while establishing maintenance and publication processes and a set of procedures for image end-of-life.• Conduct product evaluations and compose evaluations for anticipated solutions, while ensuring that businesses understand the impact of the products being offered.• Ensure that client-facing teams understand the proper protocols and procedures to responsibly deploy solutions to clients.• Conduct quality assurance of software functionality to ensure that the solution is configured in compliance with product requirements, applying test cases to multi-version applications across past, present, and future environments.• Gain an understanding of business drivers and propose the best ways to utilize full technology solutions to integrate the Aloha Software and applicable suite of products.

San Diego, California, United States

Consult around POS and businesses' needs to execute the best solutions for individuals, small, and medium-sized businesses.• Manage end-to-end POS implementation projects, including third-party integrations and other parallel POS adjacent services for new store openings and current store refreshes.• Successfully deploy a variety of POS hardware such as tablets, handhelds, front of house digital displays, and kiosks, both locally and remotely.

San Diego, California, United States

- Analyze, research, learn software and network needs in order to implement the best solutions for individuals, and/or small and medium businesses. - Plan, implement, maintain, and troubleshoot both end user and server side arrangements for software and hardware.-Not limited to operating systems, have troubleshoot experience on POS systems, alarm systems, and other technology.

Miami, Florida, United States

- Supported, upgraded, and maintained 100+ PCs locally, 70+ PCs remotely, 7+ printers locally (inkjet, laser, and label), 50+ printers remotely (inkjet and laser). - Assisted Network Administrator in the maintenance and support of 25+ servers locally, 4+ servers remotely, and 10+ servers at the NAP, dealing mainly with antivirus and vulnerability scans, as well as some assistance with backups and spam filter.- Designed, implemented, and supported Sharepoint for 100+ local employees.- Designed, implemented, and supported Moodle for 100+ local employees and 500+ remote employees.

Miami, Florida, United States

- Planned and implemented antivirus and vulnerability solutions as needed on a client by client basis. - Worked with Windows-native servers and workstations as well as Windows/Mac/Linux networks (SAMBA)- Performed full network platform upgrades, with successful data migration on both end user and servers

Information Technology

Certifications, Information Technology

Project Management, A