Project Manager
CurrentResponsible for the end-to-end implementation of projects for major clients: GameStop• Managed a 10-member project delivery and support group consisting of multiple teams involved in QA Testing, ETL Support, Business Systems, Native Application, & eQRT 2nd-tier support. Also responsible for project P&L, profitability analysis, change control, and generation of metrics to monitor quality, response times, and ticket cyclesCox Automotive• Managed Cox’s 5-member Tier-2 support team primarily engaged in troubleshooting and fixing access to COX employee facing applications using ServiceNow ticketing system. Also responsible for project P&L, profitability analysis, change control, and generation of metrics to monitor quality, response times, and ticket cyclesChico’s • Managed Chico’s 15-member QA testing team primarily engaged in creating/executing manual test cases and developing/executing automated test cases using UFT. Also responsible for project P&L, profitability analysis, change control, ticket management using JIRA, and generation of metrics to monitor quality, response times, and ticket cyclesInsurity • Managed Insurity’s 7-member offshore team engaged in insurance forms development. Also involved in helping the team with compliance with industry standard requirements for forms development, as well as compliance with standards on the following artifacts/items: o Statement of Work, or Letter of Engagement o Change Control form o Milestone checklist requirements o Staffing Plan, Pricing Model
