I supported research projects by collecting and analyzing data, conducting literature reviews, surveys, and interviews, and contributing to written reports. I collaborated with faculty members and other research assistants to ensure high-quality results. Additionally, I prepared visual presentations and delivered customized findings through oral presentations.

I ensured quality assurance by evaluating employee work products and delivery speed to meet and exceed quality standards. I managed employee scheduling in compliance with federal hour and wage requirements and facilitated the onboarding and training of new employees, emphasizing best practices and effective techniques.

I reviewed files, records, and other documents to gather information needed to effectively respond to requests from students and staff. I also answered phone calls professionally and promptly, demonstrating excellent telephone etiquette. Additionally, I scheduled appointments for staff and students and maintained an updated database with a variety of student information.