System Administrator
Current
Jan 2024 - Present
AeroLeads people directory · profile
Melody Gardner Email & Phone Number
System Administrator at Keystone Strategy
at
Keystone Strategy
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
System Administrator at Keystone Strategy
Location
Renton, Washington, United States
Who is Melody Gardner? Overview
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Quick answer
Melody Gardner is listed as System Administrator at Keystone Strategy at Keystone Strategy, based in Renton, Washington, United States. AeroLeads shows a matched LinkedIn profile for Melody Gardner.
Melody Gardner previously worked as System Administrator at Keystone Strategy and Cloud Identity Support Escalation Engineer at Microsoft. Melody Gardner holds Bachelor Of Arts - Ba, Game And Interactive Media Design from Becker College.
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Keystone Strategy
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Profile bio
About Melody Gardner
With 5 years of demonstrated experience in M365/O365 technical support, I rapidly rose from small business clients to working with Fortune 500's, demonstrating an ability to quickly learn and grasp new skills. Currently, however, I am looking to incorporate my interests/passions into my career. I'm in the process of shifting back into a development mindset, and am working tirelessly to learn and relearn programming languages and methodologies. The most recent language I'm working on learning currently is Python. This can be useful either to assist with automations in a system administration role, or to shift into development roles in the near future. Additionally, many of my hobbies include creating custom textures for assets in social VR applications with Substance Painter, image editing and manipulation in Adobe Photoshop, and content creation in the form of live streaming. I currently reside in Stow, MA, but I'm looking for jobs either in the Boston area or to relocate to Seattle. If you are looking for someone with my skillset for a job in either location, let me know! I'd love to talk!
Listed skills include Information Technology, Substance Painter, Windows Server, Sharepoint, and 52 others.
Current workplace
Melody Gardner's current company
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10 roles
Melody Gardner work experience
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Cloud Identity Support Escalation Engineer
Contract work for Microsoft through Collabera as part of the Premier Support program working with enterprise clients. 18 month contract.Performed Tier 3 Support and critical situations response for the Cloud Identity team including but not limited to the following topics:* Conditional Access Policies* Authentication using Azure AD as a primary IDP* Authentication to Microsoft services through systems such as ADFS* Licensing and provisioning* Assisting in configuring/troubleshooting non-persistent VDIs in regards to using M365 services* Multi Factor Authentication* Azure AD Synchronization with on-premise domain controllers through AD Connect* M365 Office Suite Authentication and Activation
Jan 2022 - Jul 2023
Systems Engineer
Assisted with administration of multiple customer environments at an MSP.Aided with new system deployments for employees for our managed customers.Aided in the automation of tasks for server maintenance windows.Worked in an on-call rotation for server outages/downtime response. Performed on-site configuration and maintenance of business environments.Exceeded company standards in response and problem resolution times.
Feb 2021 - Sep 2021
Microsoft Premier Support Incident Manager
Managed and worked with escalations for Microsoft Office 365 Premier customers to associated product groups and engineering departments. Worked on critical situations response for clients with high-severity, high-impact, or time-sensitive issues. Acted as a technical resource for Microsoft Office 365 Premier support engineers.Served as a member of management for our team of Microsoft Premier support engineers.Regularly engaged with Microsoft Technical Account Managers and Critical Situations Managers pertaining to client issues.
May 2019 - Feb 2021
Microsoft Office 365 Premier Support Pod Lead
Included all roles in previous position in addition to managing a small team.Ensured all team KPI’s and quotas were met, answered all technical questionspossible before escalating inquiries to dedicated technical resources. Routednew inbound tickets among the team alongside my own queue and assisted intheir resolution.
Apr 2019 - May 2019
Microsoft Office 365 Premier Support Engineer
Performed technical support for large enterprise clients withinin the Microsoft Premier network, working with administrators on advanced hybrid configurations and troubleshooting cases as well as a plethora of other Office 365 products and services. Worked with system administrators with Windows Active Directory issues relating to the integration of their Windows Server with online software and services.
Nov 2018 - Apr 2019
Microsoft Office 365 Technical Support Specialist
Performed tier 3 technical support for Office 365 software and services for small and midsized business/enterprise clients.Worked with sys-admins regularly on topics such as SharePoint configuration and deployment, Exchange Hybrid/Cutover migrations, Skype for Business/Microsoft Teams rollouts, and various errors along the way.Worked with administrators to come up with workarounds for inherent software limitations by utilizing PowerShell knowledge.
May 2018 - Nov 2018
Shift Team Lead
Walgreens
In this position I stepped into entry-level management, leading my coworkers in performing tasks and store maintenance throughout the store.
Sep 2017 - Dec 2017
Photo Specialist
Walgreens
At this job I worked with customers to help them with photo-related projects ranging from basic prints to calendars and canvas prints of their favorite photos. Customer service was the primary focus in my position. I also provided information on different camera technologies upon request of the customer and was able to do so with confidence due to my prior education at CA BOCES.
Jul 2015 - Sep 2017
Front End Cashier
Price Chopper
Jan 2015 - Jul 2015
3 education records
Melody Gardner education
Bachelor Of Arts - Ba, Game And Interactive Media Design
Becker College
Education record
Archbishop Walsh Academy
Audio/Visual Productions
Ca Boces
FAQ
Frequently asked questions about Melody Gardner
Quick answers generated from the profile data available on this page.
What company does Melody Gardner work for?
Melody Gardner works for Keystone Strategy.
What is Melody Gardner's role at Keystone Strategy?
Melody Gardner is listed as System Administrator at Keystone Strategy at Keystone Strategy.
Where is Melody Gardner based?
Melody Gardner is based in Renton, Washington, United States while working with Keystone Strategy.
What companies has Melody Gardner worked for?
Melody Gardner has worked for Keystone Strategy, Microsoft, Cb20 (Formerly Computer Professionals International), Zones, Llc, and Walgreens.
How can I contact Melody Gardner?
You can use AeroLeads to view verified contact signals for Melody Gardner at Keystone Strategy, including work email, phone, and LinkedIn data when available.
What schools did Melody Gardner attend?
Melody Gardner holds Bachelor Of Arts - Ba, Game And Interactive Media Design from Becker College.
What skills is Melody Gardner known for?
Melody Gardner is listed with skills including Information Technology, Substance Painter, Windows Server, Sharepoint, Systems Engineering, Active Directory, Computer Hardware, and Windows.
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