Melody Hughes Email & Phone Number

I have a proven ability to build collaborative relationships across a wide network to improve processes, deliver outstanding customer service resolutions, and to act as a driver and motivator. I have the consistent ability to analyize a process from the business standpoint as well as the customer impact view, to ensure that the best possible flow is developed with the least impact on operations and customer care or sales. I have extensive knowledge of RF signal levels, digital network, Digital Phone network structure and process, PC troubleshooting, and modem/eMTA provisioning processes which enables me to quickly evaluate situations as they arise and escalate appropriately, develop proactive measures to eliminate customer impact, and to guide and coach peers and employees to do the same.Specialties: Management Skills: Leadership, Employee Development, Organization Process Flows, Call Center Workforce Management, Goal Achievement, Motivation, Departmental Liaison, Professional Collabarative Relationships.Technical Skills: RF signal levels, digital network, Digital Phone network structure and process, PC troubleshooting, and modem/eMTA provisioning processes.

Listed skills include Leadership, Customer Experience, Team Building, Cisco Technologies, and 45 others.