Melody Patel Email & Phone Number

California, United States

San Francisco Bay Area

Mountain View, California, United States

Santa Clara, California

• Manage and develop a global HR Connect team of 12 that resolves over 8,000 inquiries each quarter• Improve onboarding processes through cross-functional collaboration with IT, Finance, and Payroll; automating all pre-boarding documentation and enabling benefit enrollment prior to start date • Lead and support the implementation of ServiceNow HR Case Management, eliminating manual email tracking and provide reporting insights on case volume• Decrease team capacity by over 10%… Show more • Manage and develop a global HR Connect team of 12 that resolves over 8,000 inquiries each quarter• Improve onboarding processes through cross-functional collaboration with IT, Finance, and Payroll; automating all pre-boarding documentation and enabling benefit enrollment prior to start date • Lead and support the implementation of ServiceNow HR Case Management, eliminating manual email tracking and provide reporting insights on case volume• Decrease team capacity by over 10% through implementation of AI for initial triage of HR cases•Define and prioritize critical features for launch and ongoing support of HR Portal to ensure overall employee experience is exceptional•Coach team to adopt a knowledge-centric support approach for faster resolution of cases, reducingresponse time from 12 hours to 3 hours• Understand business needs and address gaps and inefficiencies in existing processes; provide standardization, simplification, and improvement recommendations• Design HR global communications to advocate and ensure consistency of company culture• Showcase ability to demonstrate empathy and urgency during points of escalation for inquiries• Awarded a Certificate of Excellence for automating onboarding for U.S. based employees Show less

Santa Clara, Ca

• Promoted to SR HR Coordinator within the first year of hire• Maximized operational efficiency by clarifying global onboarding requirements and ensured team clarity on processes and systems• Pioneered a comprehensive HR Coordinator guide covering day to day processes, Workday procedures, and SOX compliance requirements• Generated data-driven insights which led to growth opportunities for the team• Ensured data integrity in Workday which included routine audits of employee… Show more • Promoted to SR HR Coordinator within the first year of hire• Maximized operational efficiency by clarifying global onboarding requirements and ensured team clarity on processes and systems• Pioneered a comprehensive HR Coordinator guide covering day to day processes, Workday procedures, and SOX compliance requirements• Generated data-driven insights which led to growth opportunities for the team• Ensured data integrity in Workday which included routine audits of employee documents• Processed employee verification requests and inquiries via ServiceNow, email, phone, and in-­person• Awarded a Certificate of Excellence for providing over 30 days of onsite support to the EMEA team in the Netherlands Show less

Mountain View, Ca

• Drove implementation and strategy within 13 Google locations across the US that provided Google candidates with a host to guide them during onsite interviews• Managed and coordinated schedules for all Candidate Hosts ensuring all requests from Google Recruiters were assigned in a timely manner• Established an efficient and adaptable process to keep up with the shifting priorities and time-sensitive requests; increasing program participation by 92% within the first year• Liable for… Show more • Drove implementation and strategy within 13 Google locations across the US that provided Google candidates with a host to guide them during onsite interviews• Managed and coordinated schedules for all Candidate Hosts ensuring all requests from Google Recruiters were assigned in a timely manner• Established an efficient and adaptable process to keep up with the shifting priorities and time-sensitive requests; increasing program participation by 92% within the first year• Liable for payroll, reporting, compliance with state labor laws, and measured team performance• Partnered with Manpower Account Manager and Google sponsor on program initiatives and service delivery while handling operational escalations• Identified hiring needs; resulting in a 43% growth for the Mountain View team within the first year the program was launched Show less

Santa Clara, Ca

• Acknowledged for my ability to remain calm under pressure and consistently deliver great customer service; re-located to high level security building within two months of employment • Documented daily lobby activity reports and ensured adherence to temporary badge policies and provided timely, courteous and knowledgeable responses to information requests with a positive and professional demeanor• Responsible for coordinating with administrative personnel to ensure guests are accounted… Show more • Acknowledged for my ability to remain calm under pressure and consistently deliver great customer service; re-located to high level security building within two months of employment • Documented daily lobby activity reports and ensured adherence to temporary badge policies and provided timely, courteous and knowledgeable responses to information requests with a positive and professional demeanor• Responsible for coordinating with administrative personnel to ensure guests are accounted for and checked into the correct location and time for meetings and events Show less

San Jose, Ca

Assistant Department Manager, Nordstrom Rack