Mélody S. Email & Phone Number

Toulouse, FR

🔹 Mission:Chez Weloop, nous révolutionnons l’expérience utilisateur en plaçant l’intelligence collective et la collaboration au cœur des projets. En tant que Customer Success Manager, mon rôle est de garantir que chaque client puisse exploiter pleinement le potentiel de notre outil afin d’atteindre ses objectifs. Je m’assure de leur succès à long terme en.

Paris, France

• Management of a portfolio of 250 clients: key accounts and high-level executives
• Help in understanding the umbrella-company system and the status of freelancers
• Support for the HR and administrative aspects of freelance administration: contractualization, social security and working time declarations, absences, wages management, financial management, sick leave, etc.
• Training in the use of the SAAS platform: weekly demos and live explanations.
• Individual assistance in configuring personal space on the platform according to needs
• Answering customer queries on the various platforms (chat, e-mails, visios, calls, etc.)

Bordeaux, France

• Discovery of the umbrella company system: learn about the different statuses, rules, legislation and employment law.
• Management of a portfolio of 120 clients
• Support for the HR and administrative aspects of freelance administration: contractualization, social security and working time declarations, absences, wages management, financial management, sick leave, etc.
• Sales management and development: Approach prospects following requests for information, presentation of the offer and the platform, simulations, advice, prospect follow-up, follow-ups, contractualization.
• Onboarding of new customers and follow-up throughout their time with Ventoris.
• Helping new customers understand how to use the SaaS platform.

Marseille, France

2-year sandwich course: Professional Master Degree1st year of sandwich course: - Complete organisation, over more than 8 months, of the company's 60th anniversary and the communication operations surrounding this event - Complete overhaul of the website (content in French and English) - Implementation of a new internal newsletter (content in French and.

Marseille, France

- Point of communication between the manager and employees- Organisation of events and training for employees- Support for the human resources department- Organisation and management of general meetings - Managing and coordinating work schedules - Organising professional seminars- Management of business travel- Management of communications (website.

Marseille, France

- Enrolment and funding applications- Organising the start of the academic year for students - Reporting on actions taken - Promotion of the course catalogue to French and international students - Promotion of university exchange programmes to students - Integration of international students - Telephone and physical reception of French and international.

Marseille, France

1-year Sandwich course: Professional Bachelor / Licence Degree in Human Resources- Participating in monthly payroll- Drawing up employment contracts - Follow-up of attendance reports - Reporting to social security bodies - Creation and monitoring of sickness and insurance files- Organising staff arrivals, absences and departures - Administrative management

Marseille, France

1-year Sandwich course: Professional Bachelor / Licence Degree in Human Resources- Management of monitoring dashboards- Putting companies and temps in touch with each other- Welcoming, introducing and recruiting temporary staff- Prospecting for new clients - Compiling application files- Informing and advising temporary workers on the job, working.

Marseille, France

- Shop inauguration- Shelf setting- Merchandising - Customer assistance - Cashing operations - Managing the checkout team - Dispute management

Marseille, France

2nd year sandwich course: Brevet Federal (BTS) Management of Sales Units - Manage the entire sales process: reception, support and advice, offering substitute/additional products, services, building customer loyalty, closing the sale and collecting the cash.- Optimising the sales area by ensuring product presence and merchandising- Contributing to the.

Marseille, France

1st year sandwich course: Brevet Federal (BTS) Business Unit Management- Cash collection operations - Reception management - Financing file management

Master 2, Strategy And Business Development Manager (Major : Digital Stratey), Diploma Obtained With First Class Honours

1-year Sandwich Course Digital creativity Web communication strategy Management of e-marketing action plans Community management.

Master 1, Management And Business Strategy (Major : Marketing And Communication), Obtained

1-year Sandwich Course Marketing and business development Innovation marketing, brand strategy and management Managing sales initiatives.

Professional Bachelor Degree In "Human Resources Management", Obtained, With Distinction

1-year sandwich course Recruitment HR management Staff Management, job descriptions, skills repository, appraisal systems, careers and.

Brevet Federal (Bts) Business Unit Management

2-year sandwich course General culture and expression English General economics Business economics Law Management of commercial units.

High School Diploma In Letters And Languages (Baccalauréat), English And Literature, Obtenu, Mention Bien