Working under the direction of the Regional Manager to manage and be responsible for all store operations. Managing the Team to ensure excellent customer service is provided and to drive the Team to achieve and exceed store targets. Provide feedback to the Regional Manager on store performance including sales, targets, budgets, team performance, product and issues. Managing budgets and reforecasting. Work to achieve store budgets and KPI's including ACS, UPT and email acquisition. Awareness of store profit and loss.Able to lead and motivate my team by coaching, mentoring and most importantly leading by example . I believe heavily in basic core values such as integrity, respect, and honesty.

Driving sales through strong client based servicingUtilizing company tools and business reporting to drive results in all KPI areasPrioritize tasks to ensure maximum results and profitabilityRecruit hire and train the right people for the brandLoss prevention focus for a reduce in shrinkCoach to evolving business strategies and stay current in fashion and trends

Responsible for financial results by driving sales, assessing business reports and motivating team to drive resultsMonitor and manage expenses to achieve store profitability including, payroll, supplies, and marketingPrioritize and direct completion of store tasks to impact sales resultsEnsure team is knowledgeable of financial goals, results, opportunities, and delivers exceptional customer serviceProcess merchandise and execute merchandise presentation to company standardsRecruit hire and train candidates for all positions availableEnforce shrink initiatives to achieve district shrink goalsMy location is a high corporate visit location, I have hosted many regional and district managers, the CEO of our company, the VP of store operations, and the VP of merchandising among others. I am confident in hosting, I can articulate business, and I understand the importance of store standards and speak well in front of a large group. At Crazy8 I was given the opportunity to run two locations while they were seeking a Manager at the Westminster store. I managed both locations for a month and feel I did very well at maintaining two locations, two teams and scheduling for both.

Analyze business needs through daily reportingCoach and develop selling behaviors, give associate goals and follow upPrioritize daily and weekly tasksEnsure shipment is processed according to company merchandise flow standardsAssist in the hiring process including recruitment, group and individual interviews, selection, and trainingEnsure brand is being represented at all times through customer service, appearance of associates and visual standards for store appearance

Analyze store reports in order to maximize store performance, and drive volumePrioritize daily and weekly tasksExecute visual merchandising updates, complete floor sets and product placement within corporate guidelines to maintain brand standardManage associates’ client service skills by providing feedback and supportAssists in the recruitment, selection, and hiring of a diverse and talented teamCreated a learning environment by requesting input and involving others

Coach and develop staff to build a customer focused and sales intense store teamDrive store sales by ensuring exceptional service, selling and brand presentationTrack sales and productivity, set goals and give recognition for performanceZoning and planning the daily work of sales associatesEnsuring that visuals are on schedule and the store is organized and presentable

Managed staff (training and development on selling, product knowledge, scheduling, incentives and discipline) Held training meetings and demonstrations for not only staff but also for customers who were wishing to be educated on options for espresso machines to find the best fit for themVisual Merchandising from concept to execution Traveled to buying shows to purchase product for store as well as created reorders and built great rapport with sales reps and vendorsManaged the onsite cooking school which included: recruiting local chefs, scheduling and pricing classes appropriately, worked with printing company on layout for mailers, organized sign ups and policiesRan all necessary aspects of the business--July of 1999 I started as a sales associate for an upscale culinary store called Pacific Flavors. I went on to become the bridal consultant, to assistant manager then to store manager/buyer.

Acted as a liaison between stores and warehouse for custom ordersWorked with merchandise plannersActed as assistant to Stephen Gordon founder of Restoration Hardware doing various tasks when his assistant was not availableImplemented training courses for new hires and created the training manual for the department in which I worked inKept reports in order for smooth operationHelped set up and run scenarios for initial catalog systemPresented our department to executives for understanding of operations within reservations