Melody C. Email and Phone Number

American Express Global Business Travel (GBT) has launched Neo1, a new service to help owner-managed businesses control cashflow through a single platform. Neo1 integrates purchasing capabilities from Amazon Business, as well as GBT’s online travel booking tool. It allows finance teams to manage all spend categories, such as office supplies, utilities and travel bookings, in one place. It gives them real-time visibility of money spent, money committed and future spend requests.My role focuses on the following:- Sales tactics, presentation creation and negotiation strategies- Strategic B2B Client relations - creating solutions that Clients need, value and enjoy- Solution consulting, working with prospects and customers to understand pain, use cases and design of solutions incorporating KDS software to realize efficiency gains- Client demo builds, PoC's, engagement workshops- Travel, Expense And Spend Management tools (software) and skills (implementation)- Product evangelizing in events and actively as a speaker within the industry- Development of training materials to ensure standards are adhered to across the team

• Mentor, coach, train and develop team of onsite & remote (most valuable part of my job)• Manage Global Card program for approx. $150M in annual spend.• Strategic oversight of the Global Travel and Expense Program system including workflows, controls, policy alignment, vendor management, training, reporting and transactional activities. • Manage, update and maintain Global Travel and Expense policy• Drive effective partnership with Global Business CFO’s to ensure processes & procedures align with market fluctuations and Government requirements such as VAT rules. • Drive process harmonization, transactional efficiency and prioritization of all related initiatives and decisions within a Shared Service environment • Design and implement T&E related processes of the Procure to Pay value stream, including development of a centralized global process “Blueprint” for 21 Countries.• Conduct fraud investigations and communicate results and recommendations to senior management. Incorporate takeaways to enhance the department’s audit programs and process• Develop and maintain scorecard metrics for senior leadership teams. Partner with Hackett Group for benchmarking and best practices. Develop and maintain SSC processing metrics • Communicate new procedures to Global stakeholders based on emerging operational and IT system risks • Project Manager – (2) Global expense system implementation to 23 countries within EMEA, APAC, LAC and The Americas. Develop and conduct Global training sessions. • Project Manager – Global ticketing system for Shared Service Center (ServiceNow)-Team Management -Reliability

SUPERVISOR T&E AND COMMERCIAL CARD SERVICES:•Manage and coach team within a Shared Service Center environment. Ensure customer service levels and department deadlines are met. Holds self and others accountable for business results.•Manage AP system configuration and approval workflow. •Manage Travel and Expense card program to ensure $98 million in annual spend is compliant with corporate policy.•Manage Global Project Rollout and New System Implementation. •Controls focused: Identify, develop, and ensure implementation of standard practices and procedures to comply with global audit and SOX guidelines•Lead and implement process improvement projects, IT initiatives and system maintenance testing.•Strategize with Director to analyze, forecast, implement and manage financial measures to track results and ensure departmental profitability. •Cultivate excellent long-term relationships with clients; maintain ongoing communication and facilitate solutions to address concerns. TEAM LEAD, T&E AND COMMERCIAL CARD SERVICES•AP system configuration and approval workflow management•Supervised the processing of 50k expense reports annually for Corporate, Vacation Ownership, Hotels and Divisional offices•Managed and delegate workload volumes to meet key daily/monthly/quarterly/ and yearly deadlines•Acted as subject matter expert to ensure consistency and training for all, using best practice approach, experience and knowledge•Resolved problems and remove obstacles through interaction with other functional departments.•Developed, updated & maintained departmental process documentation, policies & procedures as needed •Main focal point for full scope/random audits as required/deemed necessary.•Analyzed data in excel & identify trends/opportunities.•Partnered with HR to develop annual company training fair program

•Supported three departments in the administration and implementation of fundraising events, mass mailings, statistical reporting and overflow of administrative duties.•Assisted in the development and administration of top grossing bi-annual fundraising events.•Provided in-office computer support for departments, including company web site maintenance.•Served as interim Marketing Director. Proofed and edited press-releases, formatted playbills, organized group sales.•Developed and implemented Youth Summer Program curriculum for Education Department.•Assisted with new system implementation and process flow management for educational class registration. •Served as interim Audience Services Manager •Oversight of executive calendar, travel arrangements and expense reports. •Served as interim Acting Board Secretary.

•Provided superior executive support to Director including coordinated high level conference calls, board/ management meetings, travel arrangements, events/logistics, correspondence, legal documents, financial management and problem resolution. •Acted as a liaison and maintained open lines of communication among senior executives, board members, middle management and administrative staff.•Maintained records and receipts for all investment companies, including the use of QuickBooks for monthly expense reporting to accountant.•Created highly effective filing systems, including quick and thorough indexing, filing and offsite storage resulting in easy access to critical information and streamlined office functioning. •Additional duties included: traveled to meet new and existing clients, attended high level meetings, prepared debriefing notes and oversaw the follow-through of action items given to Chairman.

•Focused customer service, both on the teller line and as a new account specialist.•Administrative duties included: detailed financial transactions, document processing, data input and administrative multi-tasking with phone work.•Adapted to new business systems and operational procedures during a company merger with recognition for both performance and sales.•Successful with outbound-cold calls, self-lead generation.•Multi-tasked document/contract processing, computer data input, phones.• Detailed financial account services/consultant.• Liaison for targeted product sales and service.• Key holder for the bank vault including cash inventories.