-Handled 30+ inbound calls daily, effectively resolved a wide range of client inquiries including debit/credit card services, account transfer, transactions, payments, complaints, and insurance within an average of 10 minutes-Achieved the team’s highest customer satisfaction rating, with an average monthly score of over 9.5/10 and 10/10 ratings from more than 10 customers each month-Identified customer needs proactively, introducing banking products that led to 15+ new account openings monthly without formal sales targets-Educated and guided customers on digital banking, promoting Barclays app, online, and video banking to enhance accessibility and encourage client self-service—achieving the team’s highest digital adoption rate (30%) -Demonstrated strong interpersonal skills by managing sensitive situations with empathy, ensuring each customer felt valued and well-supported, and professionally directing them to relevant departments as needed-Specialized in complex dispute and fraud cases (Feb. 2024 - Jun. 2024), handling 30+ cases daily by assessing eligibility, gathering transaction details, processing money recovery, and completing documentation; collaborated closely with dispute and fraud teams to resolve escalations and keep customers informed on next steps

-Processed 90+ daily orders from supermarkets and restaurants using ERP (Sage Accpac), including orders from T&T, Shoppers Drug Mart, Sobeys, FreshCo, etc-Managed 3-5 purchase orders (POs) daily from the purchasing team; accurately entered costs and verified data accuracy of POs and invoices within the ERP system-Supported sales team operations for 160+ supermarkets and stores, troubleshooting PO issues, validating delivery details, and analyzing cost discrepancies to ensure timely and accurate shipments-Coordinated with logistics partners and warehouse teams to schedule pickups and shipments, preparing bills of lading for companies like MO, MIDLAND, POLARIS, and ERB-Handled RMA returns and credit notes, answered customer calls, organized invoices, prepared accounts receivable batches in Excel, and generated daily and monthly sales performance reports for the Vancouver headquarters

-Cleaned and sanitized 16 rooms within 8 hours to reach hotel standards in a timely and professional manner-Reported to supervisors about lost and found items, room status, suspicious persons and behavior, unusual items with excellent communication skills-Organized and restocked guest rooms using approved hotel products and equipment with attention to detail-Applied friendly and excellent interpersonal skills when interacting with guests