Melody Lee Email & Phone Number

Los Angeles, CA, US

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

Support for Chicago Market for tools and use of Expedia platform. Utilized skills and knowledge from prior work and offered coaching with Hotels, additionally kept track of market trends to share with Market Management team.

Chicago, Illinois, US

Opening Team Member – Prepared department P&P’s and coordinated training of Agents with corresponding teams. Prepared daily pickup report, monitored call statistics and progress of Reservations Agents, assisting with calls and inputting reservations when needed. Coordinated needs of Sales Team with hotel inventory, Front Desk operations, and monitored.

Prepared daily pickup report, monitored call statistics and progress of Reservations Agents, assisting with calls and inputting reservations when needed. Coordinated needs of Sales Team with hotel inventory and Front Desk operations, and ensured communication of special requests for groups and their VIPs appropriately across the board with the necessary.

Oversaw day-to-day operations of Front Services Team (comprised of Bellmen, Doormen, and Pages). Scheduled regular department meetings and took meeting minutes. Unofficially monitored 3rd party valet parking team to ensure service delivery according to Peninsula standards

Maintained guest profiles, flagged VIP's and return guests. Coordinated with ExCom and other department heads in ensuring seamless service for flagged guests and in service recovery methods. Conducted morning operations meetings, filled in for Front Office Management Team members as needed.

Hotel Lobby greeter. Assisted with pre-opening managers in project coordination, formatting and editing Front of House SOP's, hosted trainings for later hires. Escorted guests from entrance to check in, also conducted hotel room and facilities tours. Assisted in Front Desk operations when necessary.

Taipei City, Taipei City, TW

Front Desk Agent responsibilities - Check ins, check outs, currency exchange, customer service, translation services.

New York, NY, US

Direct contact with client and in charge of coordination between client requirements and creative team product. Maintained regulatory refresh of ad placements throughout mainland China.

Newbury, Berkshire, GB

Data input on behalf of rest of Events and Reservations teams. Cross trained and assisted with Front Desk Operations when needed.

Calistoga, California, US

Assisted in preparing various events and annual releases

Maintain breakfast buffet and cater to needs of guests in Grand Club Lounge and conference rooms

Princeville, Hawaii, US

Checking customers in and out, back office registry transcription, currency exchange, and translations

Bs, International Hospitality Management

High School Diploma