Melone' Hernandez Email & Phone Number

Houston, Texas, United States

•Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and •implementation•Manage multiple clients accounts•Add and edit employees information in Bamboo HR•Assist in Recruiting efforts through Indeed and BambooHR•Create and post job descriptions, Sort resumes, and interview•Assist in Onboarding Process ( create & send offer letters, conduct reference checks, background checks, gather signed documents)•Create and Update handbooks•Handle administrative duties and recordkeeping•Manage email inbox•Conduct exit interviews

Houston, Texas Area

• Manage day-to-day HR administrative tasks to ensure compliance and accuracy of data entry into HR systems. • Maintain accurate and up-to-date HR files, records, and documentation. • Perform periodic audits of HR files and records to ensure all required documents are collected and filed appropriately. • Assist in planning and execution of events including, but not limited to, annual open enrollment. • Maintain the full cycle of corporate and field management staff performance reviews. • Maintain system records and compile reports from HR systems or spreadsheets as requested.

Houston, Texas Area

• Complete sign up for customers online banking access• Reset Passwords and unlock online banking access.• Change and update personal information in their online profile.• Troubleshooting customers online inquires• Upsell other banking products and services, including commercial lending products.• Bankcard disputes, reissue of new cards, complete lost and stolen forms.• Process payments and or transfers.• Assist customers regarding checking & savings accounts, loans, or other banking needs.• Perform address and phone number changes.

• Organize the inflow of applicants and resumes through Applicant Tracking.• Set up appointments for HR events and interviews. Conduct phone and in-person interviews for qualified applicants using Talent Ed and Indeed.• Assist in Developing and updating the Handbook.• Create personnel file folders, Scanning, fax, and email, and file accordingly.

322 Spring Hill Dr Ste. A600 Spring, Tx 77386

• Answered incoming calls and made outgoing calls to assist customers.• Answered internet leads of customers that searched via the internet.• Generated a file for each customer and followed up with them periodically.• Processed payments, make copies, fax information to customers, and file.

• Processed new enrollments and renewals.• Processing payments • Communicate with TDSP: CNP, AEP, TNMP, and Oncor to request transaction are complete and follow upon request,• Resolved all customer service issues and precisely documented each inquiry in CRM.• Assisted in creating new training material• Manage service reps' employees as a Supervisor Lead Liaison.

• Processed new enrollments and renewals.• Processing payments • Communicate with TDSP: CNP, AEP, TNMP, and Oncor to request transaction are complete and follow upon request,• Resolved all customer service issues and precisely documented each inquiry in CRM.• Assisted in creating new training material• Manage service reps' employees as a Supervisor Lead Liaison.

Stafford Tx

Pearland

Bachelor Of Arts - Ba, Applied Administration, 3.2

Associate Of Arts And Sciences - Aas, Business Administration With A Specialization In Human Resources

Associate Of Arts And Sciences - Aas, Fine/Studio Arts, General And Science

High School Diploma

Activities and Societies: volleyball,basketball, and blue diamonds dance team