As a Launch Manager, I collaborate with and influence a wide range of cross-functional stakeholders, directly impacting internal operations. My primary responsibility is to plan and execute on-the-ground activities, ensuring that high standards of quality are consistently met and sustained.In this role, I am deeply committed to continuous improvement and strategically develop processes and mechanisms to achieve business objectives, embodying the "Day 1" mindset. My responsibilities include managing timelines with specific deliverables, coordinating activities, facilitating training, and ensuring adherence to standards. I also excel at problem-solving, often conducting deep dives to enhance launch execution.I proactively anticipate challenges, gather anecdotal feedback, and implement improvements for subsequent building launches. Success in this role requires high judgment, the ability to influence, strong organizational and communication skills, and effective leadership.As part of my duties, I travel to various locations to support critical milestones and readiness tasks, always remaining flexible to meet evolving business needs.

Developed and executed comprehensive learning strategies to enhance employee skills and performance.Managed the design and implementation of training programs, ensuring alignment with organizational goals.Led a team of learning professionals, providing guidance and fostering a culture of continuous development.Collaborated with cross-functional teams to identify training needs and create targeted solutions.Monitored and evaluated the effectiveness of learning initiatives, adjusting strategies for optimal outcomes.

Grew the Amazon Mentoring Program over 750% (18.8K-164K users).Developed simple and scalable resources and training for thousands of employees globally.Cultivated positive rapport with fellow employees and customers to boost company morale and promote employee retention.Planned, created, tested and deployed product life cycle methodology to produce a high quality product to meet and exceed customer expectations.Tracked and reported program results to leadership, customers and stakeholders to facilitate change management activities.

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.Worked with subject matter experts to develop and implement employee experience programs to promote a healthy workplace culture. Reviewed operations reports to understand numbers and trends.Facilitated workshops and conducted one-on-one training to educate and support employees.Devised creative solutions to critical employee needs. Researched industry best practices in support of training development and program content.Root caused employee pain points through survey data deep dives, round table discussions, organizational health metrics, and developed and executed a road map of solutions to mitigate core concerns.

Women at Amazon is the global affinity group for women, non-binary employees and allies. We are a community for both business and technical employees interested in increasing gender diversity at Amazon. Our mission is to make Amazon the premier global destination for women across job functions.Core responsibilities include driving annual Women at Seattle goal planning, operating planning, and budget. Collaborate regularly with global leaders, Amazon executives, and global affinity groups to ensure we are bringing awareness and personal and professional support to the 6K+ members.

Responsible for identifying and creating opportunities for professional and personal growth; influencing the standardization of performance expectations and promotion variation across geographies and teams; and influencing training and development content and curriculum. Proactively identifies learning and development needs of members and partners with alliances to provide opportunities to receive continuing education and/or provide knowledge. Responsible for facilitating Women@-owned training and working to train and develop additional facilitators as needed. Responsible for identifying opportunities to help influence and create job flexibility, work-life balance, and career paths for a diverse workforce. In 2021, I have driven 20 events that span topics like promotions, building grit, managing up, navigating difficult conversations, and gaining leadership visibility. I support an active community of 6,767 (and growing) women and allies, with 6,832 attendees and recording views executed events. The majority (95.1%) or surveyed attendees would recommend our events to others. I continuously seek diverse panelists and welcome collaboration with allies and other programs. For example, I regularly contribute to Amazon's writing culture through collaborating with The Writer's Kitchen (TWK), a volunteer-run monthly writing workshop series. Since TWK's start in mid-2020, I have supported 24K+ learners raise the writing bar.

Provide world class service to every. Guest service is the one thing that will always set you apart from every competitor. Making a guest feel as if they are in the comforts of their own home is what kept me going everyday. Knowing that you can create or hinder lasting memories for guests, proved to be a motivator to ensure top level service.

During my time at The Mirage I was honored with the ability to not only work as a front desk associate but also in several additional roles as well. Back office associate, VIP Lounge relief, Executive Lounge relief, Front Desk Management relief. I was also able to complete am eight week management training coarse put together by MGM International. Each of these roles furthered my knowledge of team work, leadership, and overall guest service.