⦁ Work directly with auditor to ensure reconciliation of debtors and creditors⦁ Compile reports of income and expenditure with the institution⦁ Staff management- Daily cashups , Payroll, Rostering of over 100 staff members⦁ Assisting with customer complaints and feedback, as well as making reservations and co-ordinating events.

⦁ Managing events (corporate, private, and tourism-based) from start to finish⦁ Meeting with clients for event enquiries, formulating and implementing said functions and daily reservations⦁ Coordinating functions⦁ Interviewing, hiring and training of all new Reservations staff⦁ Scheduling of monthly entertainment. ⦁ Handling invoicing, contracts and outstanding payments with regards to Events⦁ Assisting the Front of House department on the restaurant floor when needed⦁ Managing retail sector of restaurant ⦁ Handling Customer Complaints ⦁ Managing reservations department⦁ Assisting General Manager with personal and professional duties ⦁ Managing and maintaining a high volume of phone calls of emails and handling all communication in an efficient and professional manner, as well as directing calls and taking messages for departments ⦁ Hostessing ⦁ Preparing reports for head office

⦁ Assisting online casino clients with any queries/complaints they have via live chat, email and telephonically⦁ Following trends within customer’s accounts to determine validity of transactions and the risk they pose to the institute⦁ Analysing potential risk of fraud within customers purchases ⦁ Authenticating customer’s personal information- Identity Documents, Credit Cards, purchasing activity

⦁ Front of house management- included but not limited to running the floor, managing the pass, assisting the bar⦁ Stock orders and stock take – food, stationery, cleaning supplies included. ⦁ Managing a team of 40 staff⦁ General running of the restaurant⦁ Handling customer complaints⦁ Functions management