I have extensive team leadership and experience in administrative support with documentation management, writing. Demonstrated professionalism, attention to detail in complex issues and problem solving skills exhibited by working closely with customers, and associates to identify problems and resolutions. ISO 9001 process control, wrote online company content of manufacturing process. Reorganized 10+ years' worth of unwieldy files, making them easily accessible to department members, Changing Word Perfect processes to Word and into HTML for company online accessibility. Communicated in meetings and email with different departments, updating and reporting on production, internal quality and inventory performance. Quality Auditor for company, Customer Quality audits at point of sale inspection; JC Penney, Harris Teeters representing our service and quality of our products. Travel to customer locations and auditing out of box quality and set up of POS terminals, survey reporting of internal quality possibilities and all results to manufacturing and engineering for better service and process improvements. Inventory Control for department. Maximized efficiency of inventory for teams within the department; analyzing processes and workflow. Project Leader for Manufacturing Design Team, Engineer LiaisonDale Carnegie; Team Skills self-managing work groups, project teams, and cross-functional teams·