Melony W. Email and Phone Number
As a dedicated and multi-skilled professional with over 15 years in the account management and customer service fields, I carry a versatile skill set of effective customer relationship management, strategic planning, and membership recruitment techniques. In addition to my abilities as an account manager, I'm also a strong communicator who is proficient at collaborating with cross-functional colleagues to accomplish top-level goals for nonprofit organizations. I carry an extensive sales background and the proven skills to build high-performance employee teams with innovative recruitment, training, and coordination strategies. In addition, please consider the following career highlights from across my professional history:◆ Created, maintained, and cultivated extensive client base with 90% retention rate by utilizing relationship building and industry networking strategies to identify potential business opportunities. ◆ Established many positive long-term client relationships by consistently achieving all client requirements in alignment with their unique needs while providing top-quality customer service.◆ Regularly surpassed organizational goals by quickly adapting to new technologies and evolving market conditions with data analysis, system integrations, and strategy development.To learn more about my skills and abilities, connect with me on LinkedIn today.
Five Star Technology Solutions
View- Website:
- five-startech.com
- Employees:
- 130
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Project ManagerFive Star Technology Solutions Feb 2019 - PresentWashington Dc Metro Area◆ Responsible for IT Governance to include performance management tasks, resource management, strategic planning, organizational development, change management, and program management.◆ Managed internal contractors throughout project life cycle.◆ Determined business requirements for new projects.◆ Utilize work breakdown structure to ensure appropriate allocation of resources and develop manageable scheduling for completion of deliverables.◆ Apply knowledge and experience with project management processes and tools◆ Conduct group meetings to understand and document stakeholders functional and technical needs.
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Life & Health ConsultantIndependent Consultant 2008 - 2023Washington Dc-Baltimore AreaAs a Consultant, I connect with clients to collect data on their financial requirements and resources, insurance coverage, and physical conditions. I meet with clients in office or in alternate locations to recommend effective services and product in alignment with unique client needs. I also provide subject matter expertise and education to Senior clients on Medicare Supplements, Medicare Health benefits, and Long Term Care. Selected highlights of this role include:◆ Employ specialized knowledge base of Medicare Advantage Plan (Part C) and Prescription Drug Plans to support clients within Senior demographics. ◆ Established and sustained extensive client base by networking within group health insurance industry and leveraging relationship building strategies to maintain 100% client retention rate.
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Project Manager/Team LeadFive Star Consulting Group Dec 2017 - Feb 2019Washington D.C. Metro AreaSelected highlights of this role include:◆ Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time and with desire results.◆ Document business rules and construct use cases and workflow diagrams as needed.◆ Build strong, lasting relationship and strategic partnerships through exceptional client services; serve as primary point of contact for client communications.
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Senior Account Executive / Territory Manager (Apv)Spx Flow, Inc. 2006 - 2008Dc / Va / Md / Wv TerritoryWhile working in this capacity, I managed an organizational territory spanning WV, MD, DC, and VA to manage global portfolio of Fortune 500 clients working across multiple industries including power, utility, and oil/gas. To achieve this, I conducted thorough analyses of the competitive environment to report potential market share quality assessment results. I also secured new Business Development contracts to achieve the goals of multi-level executive teams for major multinational corporations. Selected highlights of this role include:◆ Adapted to new technologies and evolving market conditions with timely strategies to achieve or exceed corporate goals in alignment with organizational standards.◆ Established, maintained, and cultivated positive long-term client relationships by delivering top-quality customer service while addressing client needs.◆ Utilized top-level sales strategies to consistently achieve and surpass sales goals. -
Branch Manager / Operations & Processing ManagerMortgagestar 2003 - 2006Washington D.C. Metro AreaIn this leadership role, I directed operations for the comprehensive branch, leading all functions from sales, project management, HR, administration, processing, and account management. I led training to coach employees on carrier benefits for group health and life product portfolio and ensured complete regulatory compliance with organizational standards across all loan officer units. In addition, I collaborated with internal partners, appraisers, underwriters, and title agents to review all loan aspects and managed residential lending processes, including developing and submitting complex mortgage loan documentation. Selected highlights of this role include:◆ Controlled daily benefit administration processes to lead mortgage office by hiring, training, and managing performance of employee teams to consistently surpass monthly goals.◆ Led teams to meet and surpass organizational goals, including loan and closing targets.
Melony W. Education Details
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Industrial Engineering
Frequently Asked Questions about Melony W.
What company does Melony W. work for?
Melony W. works for Five Star Technology Solutions
What is Melony W.'s role at the current company?
Melony W.'s current role is Accomplished account management / customer acquisition expert with 15+ years of successful experience..
What schools did Melony W. attend?
Melony W. attended North Carolina Agricultural And Technical State University.
Who are Melony W.'s colleagues?
Melony W.'s colleagues are Skylar Odle, Nate Walden, Caleb Hendey, Brandy Richey, Nicolle Riley, Kelly York, Greg Searcy.
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