Melony W. Email & Phone Number

Washington Dc Metro Area

◆ Responsible for IT Governance to include performance management tasks, resource management, strategic planning, organizational development, change management, and program management.◆ Managed internal contractors throughout project life cycle.◆ Determined business requirements for new projects.◆ Utilize work breakdown structure to ensure appropriate allocation of resources and develop manageable scheduling for completion of deliverables.◆ Apply knowledge and experience with project management processes and tools◆ Conduct group meetings to understand and document stakeholders functional and technical needs.

Washington Dc-Baltimore Area

As a Consultant, I connect with clients to collect data on their financial requirements and resources, insurance coverage, and physical conditions. I meet with clients in office or in alternate locations to recommend effective services and product in alignment with unique client needs. I also provide subject matter expertise and education to Senior clients on Medicare Supplements, Medicare Health benefits, and Long Term Care. Selected highlights of this role include:◆ Employ specialized knowledge base of Medicare Advantage Plan (Part C) and Prescription Drug Plans to support clients within Senior demographics. ◆ Established and sustained extensive client base by networking within group health insurance industry and leveraging relationship building strategies to maintain 100% client retention rate.

Washington D.C. Metro Area

Selected highlights of this role include:◆ Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time and with desire results.◆ Document business rules and construct use cases and workflow diagrams as needed.◆ Build strong, lasting relationship and strategic partnerships through exceptional client services; serve as primary point of contact for client communications.

Dc / Va / Md / Wv Territory

While working in this capacity, I managed an organizational territory spanning WV, MD, DC, and VA to manage global portfolio of Fortune 500 clients working across multiple industries including power, utility, and oil/gas. To achieve this, I conducted thorough analyses of the competitive environment to report potential market share quality assessment results. I also secured new Business Development contracts to achieve the goals of multi-level executive teams for major multinational corporations. Selected highlights of this role include:◆ Adapted to new technologies and evolving market conditions with timely strategies to achieve or exceed corporate goals in alignment with organizational standards.◆ Established, maintained, and cultivated positive long-term client relationships by delivering top-quality customer service while addressing client needs.◆ Utilized top-level sales strategies to consistently achieve and surpass sales goals.

Washington D.C. Metro Area

In this leadership role, I directed operations for the comprehensive branch, leading all functions from sales, project management, HR, administration, processing, and account management. I led training to coach employees on carrier benefits for group health and life product portfolio and ensured complete regulatory compliance with organizational standards across all loan officer units. In addition, I collaborated with internal partners, appraisers, underwriters, and title agents to review all loan aspects and managed residential lending processes, including developing and submitting complex mortgage loan documentation. Selected highlights of this role include:◆ Controlled daily benefit administration processes to lead mortgage office by hiring, training, and managing performance of employee teams to consistently surpass monthly goals.◆ Led teams to meet and surpass organizational goals, including loan and closing targets.