Sergio Melo Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

Business expansion, process implementation, continuous improvement, operation management, and project execution.

São Paulo, São Paulo, Brasil

Prospecção de oportunidades, negócios e novos projetos, consultoria ediagnóstico de infraestrutura e redes.

Florianópolis, Santa Catarina, Brasil

Project management, global clients, operations, and support, in the implementation of iGaming and sports betting platforms (PAM - transactions and player data), integrations with gaming providers, payment methods, CRMs, APIs, and other third-party tools.Use of Agile Scrum and Kanban methodology to conduct support monitoring and backlog prioritization meetings with clients, define scope and user stories, participate in refinement ceremonies, planning, daily, sprint, and retrospective reviews with development teams, and coordinate functional analyses with clients, unblocking impediments and dealing with dependencies.Automation and customizations in Jira to identify and classify the main offenders, and monitor processes and operations, resulting in better visibility and prioritization of resources and solutions.Responsible for implementing governance, process improvement and efficiency, transversal communication, indicator management, operations, and customer support. Analysis of KPIs and preparation of a strategic action plan, which led to a 70% reduction in the number of incidents.Among my achievements, I was responsible for managing and delivering the launch projects for the new srslots.com and pulpobet.com platforms. In addition to these, I managed the project to modernize the layout and new features of the betmotion.com platform and also the launch of the new Salsa Agents product, expanding the portfolio and highlighting the company's technological leadership in the iGaming sector.

Santiago, Chile

Responsibilities of senior project manager and business continuity coordinator (Support and Support), being the IT focal point for the business areas of Supply Chain, Foreign Trade, Supplies, and Aeronautical Maintenance (Brazil and Chile).Prioritization with customers and business users of projects and legal, strategic, and mandatory demands, conducting an impact assessment of new SAP, eComex, and Mastersaf releases, with the technical, development, infrastructure, telecom, and third-party integrations areas involved. Project management of the business units, review of the business case for budget capture (budget CAPEX control), allocation of resources and contracting of necessary external services, and evolution of capture of added value in the deliveries of projects, reduction of operational costs and compliance with legal and tax requirements (ANAC, SEFAZ, and RFB).Among my results, I was able to mitigate risks, contribute and avoid payment of fines, sanctions, and tax exposure, with the early coordination of legal implementations, contingency plans, and prior audits, as well as in the optimization of processes and resolution of functional problems to reduce operational time (HH). Rescued great relationships and partnerships with suppliers, through the reorganization of contracts and annual renewals (management of OPEX budgets), and in the resolution of conflicts, inconsistencies, and late payments.

Sao Paulo

Assignments of Application Architect, Process and Quality Leader, Systems Support and Sustainment, Change Manager, and finally Project Manager, where I started my training in PMP. Experience in team engagement, good relationships with internal and external customers, motivation of people, conflict resolution, anticipation and prevention of problems, delegation of responsibilities, and decision-making.Responsible for the project of the configuration management (SCM) of the MULTIPLUS customer, meeting one of the most priority needs, with the implementation of an automated development life cycle, integrating three systems, automated compilation, and distribution in eighty physical servers with online monitoring, version control, and execution logs. With this implementation, the client was able to increase productivity in meeting business demands, autonomy, and dynamism in the change control, mitigating risks and problems generated by human interactions.Leadership in the adherence of processes and governance of the client, where I was able to contribute to the significant reduction of fines for loss of SLA, improving the quality of documentation and ITIL best practices to support the project teams, systems support, and external development involved. Training and formation of a process team with twelve people, with a delegation of roles and responsibilities per process, SLM (Service Level Management), AD2AM (Application Development to Application Maintenance), Change (Change Management), and SCM (Software Configuration Management), for the operationalization and auditing of changes in systems and production environments. Improvement in the visibility and transparency of the processes, with executive reports, presentations (Book) of service indicators, productivity, and quality SLAs. New control points for evaluation of changes in the Production (CAB), detection of impacts on related systems, concurrent environments, and emergency fixes of incidents (hotfix).

Sao Paulo

Assignment of specialist consultant for the implementation of CA Harvest software, due to my knowledge in Change Management and SDLC. At the client (Banco Nossa Caixa), where the solution was already deployed, I was responsible for the remodeling of processes, control points, and automation of the development lifecycle, with CA Harvest Change Manager and Unicenter Software Delivery solutions, for automated distribution of installations and updates on the customer's servers. These new processes enabled the governance area to effectively control and supervise changes to all applications, with tracking, logging, and distribution in the test, homologation, and production environments, as well as documentation and SOX evidence of the projects.

Brazil E Argentina

As a consultant at SCI, I worked on the implementation and development of solutions for change and release management (SCM), project planning and execution, design and maintenance of processes and integrations, pre-sales, POC, post-sales, and customer training for the Serena software ChangeMan Dimensions, TeamTrack, ChangeMan Builder and ChangeMan Mover. I took part in project implementations in São Paulo, Campinas, Rio de Janeiro, and Argentina for clients such as Nextel, Banco Votorantim, Personal Telecom, Cleartech, Telefonica, Bovespa, and Embratel (RJ).

São Paulo, Brazil

I started as an intern and was later promoted to technical analyst and specialist in implementing and developing Change Management solutions, PVCS Version Manager, PVCS Tracker, PVCS Configuration Builder, and Telelogic Synergy Suite. I carried out projects for clients such as Bradesco (Alphaville), VCP, GVT (Curitiba), Banco Votorantim, Crefisa, Casas Pernambucanas, Bovespa, and BMF

São Paulo, Brasil

As Office Staff, I was responsible for the administration of warehouses and supply management of medical and hospital materials, nutrition, cleaning, and stationery for the internal departments and 5 hospitals in the network.- Controlling the balance, incoming and outgoing materials- Issuing management reports, minimum stock, and purchase orders- Control of invoices, requisitions and documents- Human resources management and time off schedule - Periodic inventories, analysis, and correction of physical and systemic stock discrepancies.I participated in CIPA (Internal Accident Prevention Committee) and internal cultural workshops.

High School Diploma, Data Processing

Bacharelado, Computer Science