Melora Zaner Email & Phone Number

Melora Zaner is the Chief Design Officer responsible for building a design-led culture, strengthening our design craft and capabilities, and creating an end-to-end experience vision that unlocks innovation and inspires and empowers clients to pursue retirement security with us. Additionally, Melora is responsible for defining and implementing an integrated design system and center of design excellence, introducing rigor into our processes and creating a cohesive TIAA experience across all touch points for our clients.Melora has more than 25-years’ global experience in human-centered design across consumer banking, media and technology and has a strong track record of building and leading scaled cross-functional teams and strategizing with business partners. She also holds 30+ patents in financial, social media and cloud computing services.Before joining TIAA in October 2022, Melora was the Head of Customer Experience Design at U.S. Bank, and oversaw a team of product and content designers, experience strategists and behavioral scientists to create holistic and high-quality experiences across bank stakeholders. Before that, she held digital and design roles of increasing responsibility at JP Morgan Chase. Melora also worked for Yahoo! in Taiwan and Microsoft and IDEO in China, all in a user design experience capacity.Melora holds a Masters in Interactive Telecommunications from New York University and a Bachelor of Science in Human Development from Vanderbilt University. She is a mentor for Girls Who Code, and is a co- founder of DigiGirlz, an international program for young women interested in tech. Zaner is also a musician and began her design career 25+ years ago by supporting herself as the lead singer of a punk band.

Listed skills include User Experience, Experience Design, User Centered Design, Information Architecture, and 23 others.