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Mel Orcullo Email & Phone Number
IT Consultant @ Quest | ITIL Certified, Data Center Management, Network Operation Center
at
Outsourced
2 work emails found
@concentrix.com
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Consultant @ Quest | ITIL Certified, Data Center Management, Network Operation Center
Location
Metro Manila, Philippines
Who is Mel Orcullo? Overview
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Quick answer
Mel Orcullo is listed as IT Consultant @ Quest | ITIL Certified, Data Center Management, Network Operation Center at Outsourced, based in Metro Manila, Philippines. AeroLeads shows a work email signal at concentrix.com and a matched LinkedIn profile for Mel Orcullo.
Mel Orcullo previously worked as IT Consultant at Outsourced and Head of IT Data Center Operations Department at Federal Land, Inc..
Company email context
Email format at Outsourced
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{first}.{last}@concentrix.com
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AeroLeads found 2 current-domain work email signals for Mel Orcullo. Compare company email patterns before reaching out.
Profile bio
About Mel Orcullo
Mel Orcullo is a IT Consultant @ Quest | ITIL Certified, Data Center Management, Network Operation Center at Outsourced. They possess expertise in lotus notes, sametime, solarwinds, mss, mrtg and 17 more skills.
Listed skills include Lotus Notes, Sametime, Solarwinds, Mss, and 18 others.
Current workplace
Mel Orcullo's current company
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9 roles
Mel Orcullo work experience
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Role listed
It Consultant
JOB SUMMARY:The Shift NOC Manager is responsible for managing our geographically distributed technical teams that triage and remediate support, project, and alert tickets that come into Quest. In addition, the Shift NOC Manager is responsible for directly handling customer escalations, providing high-level technical assistance to the team, and ensuring service and support are provided to customers at agreed levels. Success in this position will be measured by well-established internal metrics that include customer satisfaction, employee utilization, SLA adherence, first-call resolution, ticket standards, and overall employee satisfaction. RESPONSIBILITIES and ACCOUNTABILITIES: Manage ticketing across support teams to ensure courteous, timely, and effective resolution of end-user issues to meet client SLAs. Responsible for direct reports day-to-day tasks, HR matters, review, and approval of times sheets Contract understanding, interpretation, and ability to align technical resources to service delivery Ticketing system and process management, monitor incidents, urgency levels, and review to reduce aging tickets Perform call, email, and ticket queue monitoring for quality assurance Identifies required skillset, recruiting, selecting, training, scheduling, coaching, and management of technical teams; communicate job expectations; planning, monitoring, and review job contributions and enforce policies and procedures Manage ticket queue and assignment, monitor incidents, and function as customer’s single point of contact for escalated issues of the team Provide technical leadership, mentorship, coaching, and training to the team on complex issues Support Information Technology strategies, policies, critical incident triage, resolution, and postmortem reviews Collaborate effectively with company management to accomplish assigned objectives and goals Manage performance management and aligns team to key performance indicators and company policies
Head Of It Data Center Operations Department
Jan 2020 - May 2020
Noc Operations Manager
Jan 2015 - Dec 2019
Lead Data Center Services
Sc Johnson Phils. Rohq
Feb 2012 - Jul 2014
Lead - Data Center Operations
Jun 2010 - Feb 2012
Sr. Associate - Technical Support Engineer
Ibm Global Process Services
Aug 2009 - May 2010
Sr. Associate - Helpdesk Engineer
Ibm Global Process Services
Jun 2007 - Aug 2009
FAQ
Frequently asked questions about Mel Orcullo
Quick answers generated from the profile data available on this page.
What company does Mel Orcullo work for?
Mel Orcullo works for Outsourced.
What is Mel Orcullo's role at Outsourced?
Mel Orcullo is listed as IT Consultant @ Quest | ITIL Certified, Data Center Management, Network Operation Center at Outsourced.
What is Mel Orcullo's email address?
AeroLeads has found 2 work email signals at @concentrix.com for Mel Orcullo at Outsourced.
Where is Mel Orcullo based?
Mel Orcullo is based in Metro Manila, Philippines while working with Outsourced.
What companies has Mel Orcullo worked for?
Mel Orcullo has worked for Outsourced, Federal Land, Inc., Concentrix, Sc Johnson Phils. Rohq, and Ibm Global Process Services.
How can I contact Mel Orcullo?
You can use AeroLeads to view verified contact signals for Mel Orcullo at Outsourced, including work email, phone, and LinkedIn data when available.
What skills is Mel Orcullo known for?
Mel Orcullo is listed with skills including Lotus Notes, Sametime, Solarwinds, Mss, Mrtg, Prognosis, Avaya Pbx, and Data Center.
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