Manage a team of six direct reports within IT Operations, support for our custom applications and DevOps framework, optimizing their scalability both in Azure cloud environments and on-premises infrastructure to ensure seamless performance across diverse platforms.•Execute our mission of ensuring the optimal end user experience, maintaining a commitment to customer satisfaction through the implementation of Agile methodologies and SDLC best practices for daily sprints.•Collaborate with the leadership team to develop cross-functional staffing capacity plans to support .NET Applications, Azure Virtual Desktop (FSLogix), Nerdio, Microsoft Entra ID, Automox, and SCCM.•Spearhead the development of strategic vision, process enhancements, and KPI metrics to drive continuous improvement initiatives and achieve measurable results in the ITSM platform.•Lead the modernization efforts of our infrastructure by implementing Azure and Datadog technologies to enable proactive monitoring and remediation, incorporating a self-healing strategy through automation.•Architect a comprehensive infrastructure patch management solution (Azure Update Manager), transitioning from vendor reliance to an in-house system to reduce cost and enhance internal control.

Orchestrated and managed projects within a matrix organization, ensuring on-time and on-budget delivery while adhering to WTW standards. Employed tools such as MS Project, Jira, Teams, Azure DevOps, and Asana for project management and tracking artifacts. •Facilitated robust communication with cross-functional teams, cultivating strong relationships to deliver cloud solutions and enhancements from concept to Business as Usual (BAU), incorporating business needs, customer feedback, and regulatory requirements.•Oversaw a portfolio of customer accounts, serving as the primary contact for technical inquiries, issue management, and championing customer interests to cultivate strong relationships using CRM tools for tracking accurate records and customer data analysis.•Drove technology change at WTW by successfully migrating workloads to Azure, AWS, and GCP while maintaining business continuity, leading to a 40% reduction in the on-premises footprint, 10% over projections.•Coordinated the decommissioning of 15% of on-premises servers in hosted datacenters, ensuring minimal disruption to business operations and full compliance with security and environmental regulations.•Acted as the key Cloud Services contact for client audit requests, addressing standards and governance at WTW. Collaborated with the business to address Azure Policy security guardrails and enforce security best practices.•Played a pivotal role in developing TCO and ROI models for new products and services, presenting cost reduction recommendations to senior leadership.•Developed and maintained Power BI reports to track Key Performance Indicators (KPIs) and provided insights to business stakeholders for on-premises and cloud resources.•Developed App and Web Services utilizing JSON and Rest API for internal customers.

•Led and executed endpoint management (Windows Server, Windows 10/11, MacOS) encompassing application packaging, software updates, imaging, and driver management in Microsoft Endpoint Manager (SCCM).•Oversaw the Software Development Life Cycle (SDLC) for endpoint applications, ensuring seamless scalability aligned with stringent security requirements, while enhancing functionality to meet evolving needs.•Managed Windows Autopilot testing and project management, including the creation of Deployment Profiles in Intune, spanning Hybrid/Azure AD-Joined scenarios.•Oversaw a hyper-converged environment with HPE Simplivity and VMware and monitoring via HPE InfoSight.•Directed project activities related to backup management, storage provisioning, and created disaster recovery runbooks to ensure data governance.•Managed project activities focusing on security reviews, patch management, and addressing CVE vulnerabilities for virtual and physical servers, as well as endpoints using Smartsheets and LiquidPlanner.•Led the project for managing software updates in Configuration Manager for servers, laptops, and desktops, including scheduled Qualys remediation and out-of-band security updates.•Acted as an on-prem and cloud engineer, overseeing virtual servers and cloud applications in Azure. Conducted cost analysis, monitoring, and scripting for provisioning and deprovisioning.•Kept abreast of industry trends and emerging technologies to provide management with up-to-date recommendations and insights.•Led the project for deploying and migrating from Skype for Business to Microsoft Teams.•Managed project activities related to Microsoft Teams Rooms and Zoom Rooms management.

Served as engineering manager supervising a team of 20 engineers specializing in server, network, security, and VOIP technologies managing through in-house CSM toolset.•Conducted client facing pre-sales and post-sales customer briefings to VP and C-level executives to promote the managed services offerings and to secure sales opportunities and effective onboarding and regularly scheduled QBRs and SPRs reports to align with the clients’ business goals.•Designed solution-based offerings to meet customer requirements for multi-tenant PaaS, IaaS, and SaaS offerings to ensure customer success and client retention.•Investigated and evaluated new technologies for potential inclusion in our service portfolio.•Performed comprehensive technical assessments and analyses of client environments to identify challenges and propose suitable solutions while maintaining strong customer relationships.•Managed team capacity, including hiring co-workers to align team capacity with business needs.•Conducted performance reviews, determined salary and other compensation targets for the team.•Provided training, development, and mentorship to the team to align with company goals.•Assessed, compiled, and presented team performance metrics to management to deliver trends and improvements to the team’s objectives.•Developed and maintained training documentation, processes, and procedures for the assigned technologies.

•Held a working manager role with management responsibilities over junior engineers, ensuring the fulfillment of server operational tasks, service delivery, and compliance with Service Level Agreements (SLA).•Lead engineer for acquisitions, providing detailed project plans and comprehensive Scopes of Work (SOW).•Conducted yearly audit compliance and vulnerability scanning analysis and resolution for SOX, SSAE, and HIPAA.•Managed backups using NetBackup and EMC Data Domain.•Designed and deployed Private Cloud infrastructure utilizing VMware, EMC VMAX, Cisco UCS, and Cisco Nexus, incorporating Public Cloud integration for software development.•Developed disaster recovery architecture and runbook design for AD, SharePoint, HRIS, and Peoplesoft HCM adhering to Navigant’s Recovery Time Objective (RTO) and Recovery Point Objective (RPO).•Ensured business continuity through various technologies, including VMware SRM/SRDF, Avamar, and Isilon.•Managed vendors, including submitting Request for Proposals (RFQ) and Request for Proposals (RFP), and prepared cost analyses and procurement submissions against the annual budget.•Developed and maintained automated scripts using languages such as Python and PowerShell to streamline and optimize various tasks and processes, resulting in increased efficiency and reduced manual intervention.

•Delivered support for Abbott’s global Active Directory, DHCP, Group Policy, DNS, and WINS environment.•Generated security reports in compliance with Service Level Agreements (SLAs) for internal clients.•Resolved issues related to MIIS (Microsoft Identity Integration Server) and UPI (Unified Person Integration) in alignment with Abbott's identity management standardization.

•Oversaw SAN storage management, Active Directory administration, and Exchange design and maintenance.•Developed and executed backup and recovery policies and managed restoration processes.•Took charge of Active Directory and Exchange disaster recovery (DR) architecture, implementation, and rigorous testing.

•Managed the setup of Microsoft Windows Radius server for WLAN (wireless LAN) connectivity.•Implemented Microsoft Exchange server configurations for phone connectivity.•Executed the integration of Mac OS into the existing Active Directory and Citrix environment in coordination with the digital marketing department.

•Provided technology consulting in the DC/MD/VA area, serving a diverse range of clients including accounting, finance, healthcare, hospitals, and private schools in a pre-sales and operational capacity.•Collaborated closely with sales teams to understand client needs and provide technical expertise during the sales process.•Presented product demonstrations and conducted proof-of-concept (POC) evaluations to showcase the effectiveness of proposed solutions.•Designed and customized technical proposals and documentation to address client requirements, demonstrate the value of our solutions, and contribute to client retention.