Experienced executive coach, trainer and facilitator with 20+ years experience in Talent & Development. Specialising in management and leadership development, personal impact, work/life balance and well-being. Highly motivated by working with individuals to make a positive difference to their lives. When working with individuals and teams I don’t just look at what’s going on at the surface in terms of behaviour, I focus on deeper levels including purpose, identity, values, beliefs and mindsets in order to bring about lasting change. Clients describe my style as enthusiastic, persuasive, warm and informal. Clients value my high degree of sincerity, high service ethic and my ability to sense what people want and need - shifting my approach from coaching, mentoring or training in order to achieve client goals.

Professional and personal development. Training & Coaching. Management & Leadership development. Behavioural and cultural change.Team building & effectiveness.

To work in partnership with the divisional directors in the following areas: Virgin Media TV, IDS, Brand & Marketing, Product, Ecommerce, Commercial Strategy, Planning & Performance. To support the delivery of operational & strategic objectives in these areas. To work in partnership with the HR Strategic Business Partners to drive the annual strategic & operational People roadmap. To advise, design & deliver blended learning solutions that deliver ROI. To provide coaching up to Director level (focusing specifically on coaching those in the Talent Pool) resulting in improved performance, retention of talent, career progression, improved confidence & motivation, behavioural flexibility. Projects & successes include:Designed a number of Management & Leadership Development Modules that are part of the core, central MLD offering for all managers across the organisation. Designed & delivered a cultural change programme to further enable the integration of 2 businesses. Achieved significant increases in relation to Personal Development in 2010 (+28%) & 2011 employee engagement surveyWorked in partnership with the NSPCC over the period of a year to advise, design & deliver a cultural change programme in 2011

Responsible for the recruitment, induction & personal development of the Telesales & Sales Operations Division. Designed & delivered ILM Level 3 Certificate in First Line Management with 100% pass rate. Designed & delivered modular programme for first line managers to improve performance management. Designed & delivered induction programme with 100% pass rate.

Responsible for the recruitment, induction & personal development of the Customer Services Division

To provide training & coaching to new & existing control room employees in line with FHSA guidelines. To enable employees to gather accurate patient information & symptoms in order that the patient can receive the appropriate medical intervention in the quickest time & in line with the urgency of the symptoms presented. To enable employees to communicate effectively with drivers, doctors & hospitals in order that the patient receive the most appropriate & effective care possible. To ensure that all processes & procedures are followed in the control room.