Melba M. Email and Phone Number
Phoenix Virtual Solutions is a company that offers offshore staffing to healthcare providers, facilities, and management companies. Composed of highly competent professionals with a combined 75 years of experience, our company provides first-hand knowledge of healthcare processes and best practices, transforming multiple healthcare organizations on a global scope.Mel Rebong is the CEO of Phoenix Virtual Solutions, an offshore staffing company for healthcare organizations. Mel is a seasoned corporate leader with proven experience taking charge of large-scale programs and initiatives. In her 10 years of working for high-value clients within the healthcare industry, she spearheaded the successful implementation of several multi-million-dollar projects for major healthcare institutions such as Providence Health and Services, Molina Healthcare, St. Joseph Health System and Regency Health.She learned well from the C-level executives of these major healthcare institutions and their thought processes behind organizational efficiencies. She gained firsthand insight into the never-ending need to lean out operational costs in the healthcare setting. This inspired her to create a solution that could create an immediate fiscal impact for any healthcare organization. Thus, Phoenix Virtual Solutions was born.Her exceptional experience and connections allowed her to bring virtual solutions to several healthcare facilities and practices. One of her clients was able to generate an average of $4M dollars of savings annually in their labor cost. Her proven success in providing premium offshore staffing support and services to her global healthcare clients earned her respect in the outsourcing world. Phoenix Virtual Solutions is a preferred Business Process Outsourcing (BPO) partner of the American Chamber of Commerce Philippines. She also partnered with the Philippine Department of Information and Communication Technology (DICT) in advancing the medical assisting skills of recent college graduates. Mel graduated Summa Cum Laude from California State Fullerton with a bachelor's degree in Computer Science. She is a Certified Scrum Master (CSM) and Project Management Professional (PMP) and a Lean Six Sigma Green Belt certified. She is also an active member of Health Information and Management Systems Society (HIMSS), Health Information Management Association of the Philippines (HIMAP), IT & Business Process Association of the Philippines (IBPAP), Orange County Chamber of Commerce and Los Angeles Chamber of Commerce (FACC-GLA).
Phoenix Virtual Solutions
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Chief Executive OfficerPhoenix Virtual Solutions Jan 2022 - PresentOrange, California, Us
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Senior Project ManagerMercury Insurance Apr 2018 - Oct 2021Brea, California, Us -
Project Management ConsultantProvidence Health & Services Jun 2014 - Jan 2018Renton, Wa, Usβ’ Implemented Traps security via SCCM and Manual deployment across the enterpriseβ’ Managed the separation of the Providence domain from Kansas, including migrating 161 applications/servers, disabling 2272 devices and 5142 users; hence saving the company $60K per month upon domain separationβ’ Managed multiple applications affiliations simultaneously β Saint Johnβs Hospital, Kadlec, PacMed, and Faceyβ’ Provided overall project management for the integration of Saint John Hospital non EPIC and non ERP clinical applications (quantity 189) to the Providence domainβ’ Oversight to all Affiliation applications integration with the quantity of applications ranging from 75 to 189β’ Managed the budget ranging from $900K to $7M for migration, timeline and resourcesβ’ Managed resources and vendorsβ’ Communicate the project status, issues, risks to Executive Leadershipβ’ Delivered presentations to C-level executive leadership for both Providence and Affiliationsβ’ Understand the dependencies of the applications and interfacesβ’ Created overall plan for the transition, replacement, or retirement of all the applicationsβ’ Managed the transition to operational supportManaged the implementation and deployment of the following applications:* Aeroscout Temperature Monitoring* Lenel On Guard* Philips XPER Biomed deploymentManaged all the clinical applications integration for the following:* Saint John's Hospital* Facey* PacMed* Kadlec -
Principal Consultant - Clinics And Hospital IntegrationMolina Healthcare Sep 2013 - Jun 2014Long Beach, California, Us* Sr. IT Infrastructure PM Consultant for Molina Healthcare responsible for the successful build-out and delivery of clinics from ground up, clinic exansions, and clinic acquisitions in CA, FL, NM, VA, WA. * Implement succesful integration with GE Centricity and Quest, Telemedicine * Provide overall project management for WAN, LAN, Wireless, VOIP project team members * Manage budget and resources using Primavera * Manage the integration of 4 hospitals in Long Beach into Molina Healthcare IT Infrastructure and Support * Manage the integration of 50+ applications into the Molina domain including data migration * Manage the development of the BRD (Business Requirement Documents) for the Marketplace open enrollment ( 7-9/2015 ) -
Project Management DirectorSt. Joseph Health Jan 2013 - Aug 2013Irvine, Ca, UsProject Management Director for a $4.7 billion integrated Catholic health care delivery system that provides a full range of care facilities across multi-states. Provides single overall coordination, management and communication point of all project activities in implementing an IT Utility Computing model; This includes establishing a diverse and redundant wide area network, a private cloud in a collocation data center, a business centric application and data migration strategy, and a highly centralized IT operational support. Develops and delivers oral and written presentations to C level executive leadership for project status, risks and issues updates and recommendations. Partner with the IT Site Directors, Organization Managers and Directors to effectively implement projects within each Ministry. Manages project schedule, cost, and a highly matrix team. Manages statement of work and completion of vendor tasks. -
Technical Project Manager IiiSt. Joseph Health Feb 2012 - Jan 2013Irvine, Ca, UsPatient Portal (FollowMyHealth)-- Initiated and planned the development of a custom interface that integrated the Meditech Continuity of Care Document (CCD) for patients seen in specific ministries.Citrix Receiver/Desktop Upgrade-- Effectively managed the deployment of the iPad Citrix Receiver across all ministries with medical providers as the primary users.MEDITECH Mobile EMR-- Managed the successful deployment of the Meditech Mobile EMR (Meditech Rounding) across the enterprise, including installing VM servers, application configuration and installation, end-user rollout and transition planning.
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Enterprise Project ManagerSt. Joseph Health 2010 - Feb 2012Irvine, Ca, UsAllscripts Care Management Implementation-- Successfully implemented the Allscripts Extended Care Information Network (ECIN) across the enterprise, allowing ministries to streamline utilization management and automate discharge planning processes.SharePoint/Carenet Project Management Mentoring-- Mentored fellow Project Managers to ensure 100% alignment with all PMO policies, processes, procedures and best practices. Forward Advantage Data Express HIE -- Provided direct project management to several vendors and internal stakeholders to install the program that enabled health information exchange by automatically receiving results and orders from practices.EthicsMuse Application Development and Implementation-- Effectively managed a customized project involving the deployment of the IMS application for the enterprise, utilizing HTML, PHP and MySQL to deliver an accessible graphic user interface for ethics-related data capture, tracking and reporting.
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Advanced Project ManagerHp Enterprise Services Jan 2005 - Sep 2009Houston, Texas, UsVoice over IP ProjectManaged the transformation of the legacy voice environment to Voice over IP (VOIP) for Bank of America. Served as Project Manager on the largest rollout of Cisco VOIP in the world today involving 5600 banking centers and 186,000 users. Created, implemented and documented policies and detailed procedures that supported end-to-end process flows and workbooks that resulted in 30% reduction in man hours.Ensured availability of cross-functional resources that were required to research and document underlying processes needed to support deployment activities.Successfully performed collateral project management, disciplines such as asset management, procurement functions, change control documentation, vendor liaison functions and circuit cleanup. -
Advanced Project ManagerHp Enterprise Services Jan 2003 - Dec 2005Houston, Texas, UsIT Transformation ProjectManaged the transformation of Bank of America's legacy token ring LAN infrastructure to Ethernet. Successfully delivered project two months ahead of deadline and under budget, resulting in a superior rating within the Service Excellence dashboard for EDS/Bank of America. Served as Team Leader for a $175M technology refresh program, transformed workstations and servers across six Western states.Developed and maintained an efficient project schedule to meet established milestones and deliverables. Coordinated the deployment of internal and outsourced cross functional resources with client onsite resources.
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Advanced Project ManagerHp Enterprise Services Jan 2002 - Jan 2003Houston, Texas, UsTransition Team-Consistent Office Environment (COE)Managed Solutions Consulting asset database and generated impact analysis for any operating system upgrades. Analyzed the impact of COE (Consistent Office Environment) corporate initiatives to Solution Consulting through application testing.Served as the escalation contact for all COE related issues that resulted in issues being solved within 12 hours, 50% gained efficiency.Participated in the "proof of concept" testing process such as Secure Mail Project, XP compatibility testing and managed Work Environment migrations.Developed and maintained the change orders for the Time Tracking System (TTS) - knowledge of HTML, JavaScript, PERL, and SQL.Served as the EDS Cerritos site contact for any infrastructure projects.
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Infrastructure Project ManagerMci Systemhouse Jan 1999 - Jan 2001UsManaged the transition of the; MCIS) network (U.S. Western Region) to EDS network including conversion of IP addresses, migration of the domain, creation of data shares and access rights and privileges and conversion of all desktops/laptops to a COE in the post corporate acquisition stage.Analyzed and coordinated workflow process transition including review, revision and implementation of new standard operating policies and procedures.Managed the migration of MCIS employees at four California State Automobile Association sites to the EDS network environment.Managed the inventory and transfer of MCI regional assets to EDS corporate database.Supervised the technical support team and Help Desk for Northern and Southern California operations.Managed the department financials utilizing SIFT and provided outlooks on time. -
West Region Technology Manager/Data Center ManagerMci Systemhouse Jan 1996 - Jan 1999UsManaged corporate deployment of applications and operating systems throughout the Western U.S. Region with full responsibility for the Western Region Technology Management Services budget.Awarded Top Contributor for the success of the conversion project for California State Automobile Association (CSAA) with an all-expense paid trip to Bermuda. Implemented a more efficient process in the areas of procurement, desktop, asset, and software management within the first six months resulting $300,000+ in annual operating cost savings.Developed better set-up procedures to configure laptops and upgrades resulting in 70% savings in man-hours for this particular service function.Enabled Regional Finance Department to obtain reimbursements from other branches or projects by documenting billable technical support time resulting in 15% recovered overhead cost.
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Technology ConsultantCoopers & Lybrand, Llp Jan 1994 - Jan 1996Managed the Human Resource Advisory (HRA) technical systems including management of clients interfaces ( Northrup Grumman, Allergan, Beckman )
Melba M. Education Details
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California State University, FullertonComputer Science -
Cypress CollegeHealth Information Technology Management - In Process
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Cerritos CollegeComputer Science
Frequently Asked Questions about Melba M.
What company does Melba M. work for?
Melba M. works for Phoenix Virtual Solutions
What is Melba M.'s role at the current company?
Melba M.'s current role is CEO of Phoenix Virtual Solutions | Advancing operational excellence for over 100+ healthcare practices w/ Certified Medical VAs & Remote PMs | 10+ years in US Healthcare Leadership | #54 Top 100 Filipinos on LinkedIn π.
What schools did Melba M. attend?
Melba M. attended California State University, Fullerton, Cypress College, Cerritos College.
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